Best Neville Erasmus General Manager, Worst experience ever. Best Neville Erasmus General Manager. I was told I would be put in the front of the line of the wait-list (I'm a Silver Elite Bonvoy member as well). Take exit 5A from
I arrived at noon & there were no dining options available on site at that time. And guests who got directions from the front desk were given the wrong directions. Booking.com does not accept responsibility or liability for any reviews or responses. The club features state-of-the-art sound and lighting equipment rarely found in a club of its size. We are pleased you found the team to be friendly and enjoyed our location. What are good places to eat near the property? more. Wi-Fi is available throughout the venue as well as free parking, an indoor swimming pool and a Jacuzzi are available on site. They have a small bar in the lobby. Nurmaya France Excellent location! Fairly clean and whole new hotel in Downtown Asheville district. author Thomas Wolfes childhood home. But, we also expect courtesy and fair treatment. Children 12 and above are considered adults at this property. The hotel agreed to cancel with no charge - then charged me for the first night. JCB, It serves Italian fare in a nice on-site restaurant. The hotel offers room service. At 2:30, when my husband saw people checking in and getting their room keys, he went to the desk to ask Maraldo if our room was ready. Best Neville Erasmus General Manager, We stayed three nights here. The modern building also offers ample room where couples can host large celebrations with up to 500 friends and family. and restaurants, that caters to business travelers and tourists alike. Renaissance Asheville Downtown Hotel rooms include a sitting area with a flat-screen Get Our Wedding Planner App On Your Mobile Device. $249.00. When Jean asked about our vehicle situation, Maraldo reappeared and told her, its already in the system. He was just curt to everyone for no reason we can ascertain. The hotel has an indoor pool for your convenience. Does Renaissance Asheville Downtown Hotel offer any business services? Guests can enjoy Italian, Central-Italian and Tuscan meals at Strada Italiano within 5 minutes' walk of the hotel. Still owned by George Vanderbilt's descendants, it stands today as one of the most prominent remaining examples of the Gilded Age. Ask about our parking options in Downtown Asheville, As one of the tallest hotels in downtown Asheville, you can see all that Asheville has to offer. We offer many set ups that would accommodate you and your family. Friendly service provided too. Send a question to the property to find out more. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Diners Club, to the local humane society. The Renaissance at 12 stories was one of the early "modern" hotels built there in 1974. Yes, guests have access to an indoor pool and a fitness center during their stay. Private Bathroom There is a Small lobby bar. 31 Woodfin Street, Asheville, North Carolina 28801 USA. shades. Renaissance Asheville Downtown Hotel 31 Woodfin Street, Asheville, NC 28801, United States - Excellent location - show map 8.0 Very good 663 reviews Location is nearby downtown but yet quiet and away from its noise and hustle bustle. That said, our team should do all they can to provide an excellent experience despite a delay upon arrival. A unique amenity to our Asheville hotel is an indoor junior Olympic pool and whirlpool, open year round. I'm unsure if a menu was available. It was clean and we liked a plentiful breakfast. 31 Woodfin Street, This accommodation also features coffeemaker and refrigerators. private events. i liked a modern decor and stylish furniture. I apologize for not having the restaurant open for lunch, but just as a note for future and the TripAdvisor community, we do have a large Grab and Go Amenity and are currently working on opening a Grab and Go "Market" that will offer a very large selection of drinks, meals and other snacks etc. Warm beverages are included in some rates. The hotel offers free on-site parking. Claim your listing for free to respond to reviews, update your profile and much more. Big, dark (It was freezing cold outside so he could not walk around town to waste time). The Flying Bike has a variety of electric bike tour options, check them out here: www.flyingbiketours.com : @flyingbiketours #RenaissanceHotels #RenaissanceAshevilleDowntown #Marriott #Asheville #AshevilleNC 6 Most relevant Visa, This property has taken extra health and hygiene measures to ensure your safety is their priority -, Large Corner Queen Room with Two Queen Beds, Queen Room with Two Queen Beds - High Floor, Destinations, properties, even an address, 1717780,1717850|1,1718890|4,1718890|2,1710950,1718890,1716160,1721460|2,1708660,1716160|6,1722430,1721460,1715610, Personal or sensitive info (e.g. Serving breakfast and dinner. Renaissance Nashville Hotel 611 Commerce Street, Nashville, TN 37203, United States of America - Excellent location - show map Excellent 1,106 reviews We enjoyed our veiw from our room and the location was amazing. I sincerely apologize for your delay upon arrival. A unique amenity to our Asheville hotel is an indoor junior Olympic pool and whirlpool, open year-round. Relax with plenty of space and luxurious furniture as you look out over the glorious views in the Paparazzi Room. Hotel details:Explore the Blue Ridge and the Great Smoky Mountains when you visit the Renaissance hotel in Asheville, North Carolina. You can have a buffet breakfast before going out to explore the area. The venue is set in the very heart of Asheville, 0.2 km from Black Mountain College Museum and Arts Center. The property does not have a lounge. We had the club lounge the opened up to the dinning room. 60' indoor pool, fitness room, jacuzzi, 278 guestrooms and suites with 21,000 square feet of meeting space, perfect meeting location . Our goal is obviously to ensure that none of our guests have to wait so I am very sorry this issue inconvenienced you. Wake up feeling refreshed and relaxed with plush bedding and crisp, clean linens. Dear 854russelj Thank you so very much for staying at the Renaissance Asheville Hotel and leaving this review. 9.2 +45 photos View Pets allowed If you dont book a flexible rate, you may not be entitled to a refund. Marriott Proprietary Information. Disclaimer: This content was accurate at the time the hotel was reviewed. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. So he waited until Maraldo left the desk and then approached a female staff member (Jean) who did look in the system and said it was absolutely ready and was flustered when asked how long it had been ready. The guests can take advantage of a shared lounge, a bar and entertainment facilities. Welcome to our Pet Friendly Hotel in Asheville! Renaissance Asheville Downtown Hotel 31 Woodfin Street, Asheville, North Carolina, USA, 28801 Tel: +1 828-252-8211 Asheville Regional Airport Distance from Property: 15.7 Miles Phone Number: +1 828-684-2226 Visit Website Alternate Airport Transporation Ground Transportation (828) 681-0051 Guests are required to show a photo ID and credit card upon check-in. We went to get a quick bite and she called shortly after to let us know that one room was ready. You can only leave a review within 28 days after check-out. It was located 10 minutes walk from the downtown. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Air conditioners that did it overlooked the city and was centrally located. Plenty of supplies in the room : WiFi, terrace and sound-proofed windows. headboards and framed artwork add some character; suites have separate sitting areas with couches and chairs. Would definitely stay here again, Dear TexasRobert Thank you so much for staying at the Renaissance Asheville Hotel and sharing this experience with us. Find a cancellation policy that works for you. Spent our time here greatly. If your room was ready, you should absolutely have been called and I am very sorry for this. Bathrooms Just steps from downtow. 1996 2023 Marriott International, Inc. All rights reserved. Take I-240E in Asheville. Copyright 19962023 Booking.com. Biltmore Estate is a large (6950.4 acre or 10.86 square miles) private estate and tourist attraction in Asheville, North Carolina. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. 469 miles connecting the Great Smoky Mountains National Park in North Carolina to the Shenandoah National Park in Virginia
Pets cannot be left unattended. Ask us about our beekeeping project during your stay. us very curtly - not very friendly at all. View deals for Renaissance Asheville Downtown Hotel, including fully refundable rates with free cancellation. 25,672 were here. From I-26 W and I-40
Natural beauty featuring one of the worlds most diverse display of flora and fauna. Order a drink and enjoy some live music during select evenings on the patio. Our accessible bathroom with Roll-In Shower. Mobile Key. They're also applicable regardless of the comment's tone. covered with words about Asheville and writing. The Asheville Regional airport lies within 25 km of the property. Situated directly beside Pack Square Park, the 3-star Renaissance Asheville Hotel offers free self-parking, a restaurant and a free car park. 60' indoor pool, fitness room, jacuzzi, 278 . I have submitted a dispute with my credit card. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. After you book, we'll provide details so you can contact the property directly. I said "It's actual check-in time and I've been here since 12 and was told I was front of the wait-list." Only hotel in Asheville equipped with an indoor pool of this size. rooms, but some of them never made it.Otherwise, the staff there were great in coordinating the wedding block. Booking not found double-check your booking number and PIN then try again. The hotel is set in Downtown Asheville district, in vicinity of Woolworth Walk. See more questions & answers about this hotel from the Tripadvisor community. We work hard to ensure that all our guests are able to get a room at the arrival time even if before our 4pm arrival time. Valet parking available as well as self parking at a surface lot parking. A bar/lounge, a 24-hour fitness center, and a spa tub are other highlights. When I got to the counter, Bryce told me that the rooms were not ready as I was early. of event space and can be divided into 3 salons. After the celebration, the venue is also prepared to accommodate wedding parties for overnight stays. Digital Check-In. This may have caused somewhat of a delay, and I am very sorry that this impacted you. Nice full service hotel. Rooms at the Renaissance Asheville Hotel are modern and in keeping with the mid-range chain's aesthetic, with o have a side room for people to sit and enjoy the bar. This hotel is located in downtown Asheville and is within a 3-minute drive of the Biltmore Estate and Winery. We work hard to ensure that all our guests are able to get a room at the arrival time even if before our 4pm arrival time. Yes, the guests may have a buffet breakfast on site. Select rooms & suites offer high floors and sweeping mountain views. Pack Square Park is just 450 metres away. Our downtown location means you can walk to the breweries or take a short ride to the Biltmore. Knoxville, Tennessee 23 15 Parking is now pay to park even for hotel guests Review of Renaissance Asheville Downtown Hotel Reviewed May 28, 2021 via mobile Wow the pandemic has really made this hotel squeeze every penny they can out of you. The room are nice, and the views are beautiful. a 10-minute drive, and Asheville Regional Airport is within a 25-minute drive Check out the aerial view of the Renaissance Asheville near downtown plus virtual tours of the interior our hotel focusing on the lobby, Grand Ballroom, Terrace, Top of the Plaza and a guest room. We were greeted with champagne. Sign up on The Knot to reach more couples and book more weddings! The property reserves the right to pre-authorize credit cards before arrival. Please give us a call at 828-252-8211 and we will help you to find the arrangement that works best. Located on our roof are bee boxes in conjunction with the Bee Institute to promote sustainability. The pool was a more than welcomed relief after hiking for three days and the fitness Center Dear Fearless13998 On behalf of the entire hotel team, I want to thank you for staying with us and providing this review. Each review score is between 1 and 10. According to asheville-nc.net travel data, there are 21 child-friendly deals to choose from. Ridge upon ridge of forest straddles the border between North Carolina and Tennessee in Great Smoky Mountains National Park. Dear897vickier Thank you so much for staying with us and I am so sorry that you were with us during the crazy weather we had which for the most part crippled all of Asheville. Booked a room with absolutely breathtaking views. A unique amenity to our Asheville hotel is an indoor junior Olympic pool and whirlpool, open year round. What are the other popular hotels in Asheville? of event and meeting space features the "Top of the Plaza" room on our 12th floor with sweeping views of downtown Asheville and the surrounding mountain ranges. Excellent staff and location, I liked its essentials. I apologize if we dropped the ball. Our hot tub is currently down for maintenance, but our indoor saline pool is still available! American Express. The list goes on, so decide for yourself whether the good outweighs the bad. For 30 yearsCultivating Connections between People and Plantsamid a 434-acre public garden, The North Carolina Arboretum is located within the Bent Creek Experimental Forest just south of Asheville and adjacent to the Blue Ridge Parkway at Milepost 393. If we find any, we delete them and, if necessary, take action against whoever is responsible. The property is situated 1 km from the centre of the city. Over 253 million reviews from guests after their stay. Air conditioning He seemed to take an immediate dislike to us. Annie1975 United States of America Excellent location! For those searching for a stylish accommodation in Asheville, you have 17 boutique deals to choose from. Nice clean, Dear 854russelj Thank you so very much for staying at the Renaissance Asheville Hotel and leaving this review. One whole side of the room was windows that looked out to watch the sun set over the mountain tops. I had reservations Feb 23-26. Renaissance Asheville Downtown Hotel 31 Woodfin Street, Asheville, North Carolina 28801 USA +1 828-252-8211 3.9 1436 Reviews Currency calculator EXCLUSIVE AMENITIES Mobile Key Digital Check-In Mobile Dining Service Request Fitness Overview Photos Rooms Dining Fitness Local Area Map Meetings Weddings Offers View rates Free of charge breakfast, good service. If you stayed at this property through Booking.com, you can write a review. View Aerial Video of Our Hotel Plus Virtual Tours. Biltmore House, the main house on the estate, is a Chteauesque-style mansion built by George Washington Vanderbilt II between 1889 and 1895 and is the largest privately owned house in the United States, at 178,926 square feet (16,622.8 m2)[2] of floor space (135,280 square feet (12,568 m2) of living area). Room is spacious. Good hotel food. Easy access- minutes off the freeway. Stunning views, abundant hiking trails, picnic areas, campsites, and interpretative exhibits
We gave them more than a two month notice and they were unwilling to even reimburse us if the rooms we were holding got booked by the general public. I replied no. Region: Downtown. Check-in: Which room amenities are available at Renaissance Asheville Downtown Hotel? Guests of the hotel can relax by the indoor pool. Set near to restaurants and the town centre and the downtown area in the downtown area. All the facilities are excellent, clean hotel, its location is beautiful more in the downtown center: D. I had brilliant days staying at this continental hotel. Best Neville Erasmus General Manager, A Mixed Bag Experience But Great Location, We are Gold Bonvoy Elite members and our stay was a mixed bag. The perfect combination for a relaxing evening is a cocktail on our patio. Best Neville Erasmus General Manager. Getting a less than stellar room did not surprise us after the very bad experience we had at the front desk with the staff member who assigned the room. Guests at the Renaissance Asheville can keep up with their fitness routine in the on-site fitness center. Would not recommend, Dear Lori Thank you for staying with us and sharing your feedback with us. Please see our partners for more details. Guests can enjoy American meals at Mellow Mushroom within 5 minutes' walk of the venue. Take a walk around the lobby and get ready for an unforgettable stay in Asheville. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The hotel also features the Lobby Lounge open for lunch and dinner. This condition was unacceptable, and I am so very sorry for this issue. Air conditioning This past week we did have a significant number of Titanium and Ambassador Elite members arriving before noon, who we do prioritize based on their status. After your fun-filled day of hiking, rafting or ziplining, a modern guest room awaits you. She then tells me my room wasn't ready yet. If you continue to use this site, we will assume that you are happy with it. A few guests were dissatisfied with too soft beds. Providing the very best experience is always our goal. Hotel Reservation System | 2023 asheville-nc.net All rights reserved, to check availability and accurate prices. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. We had really hoped we would have been able to settle this matter outside the social media realm, but it seems like it is the only we can be taken seriously. Take a relaxing break in between your Asheville adventures in our renovated suite living room. Best Neville Erasmus General Manager, Worst experience ever. Just steps from downtown, our hotel features the sights and sounds of a major city, combined with views of stunning mountain ranges. The Renaissance--A solid hotel that is keeping up with this youthful, fun, upscale city Review of Renaissance Asheville Downtown Hotel Reviewed 3 December 2022 Full disclosure: I was born in Asheville. facilities, mini-fridges, flat-screen TVs, and free Wi-Fi. 3.9 1327 Reviews. Additionally, the planners can help couples design their wedding menu and choose delicious options from the hotels kitchen. Host your Executive Meeting in style with views of downtown Asheville and ergonomic chairs. The minimal price of staying in Renaissance Asheville Hotel is $267. Experience the VIP treatment with a beautifully decorated and spacious Presidential Suite. What are the most popular Asheville hotels next to Greenville-Spartanburg International airport? Find out their unique qualities and what they are doing to keep guests and employees safe during the pandemic. Celebrate your special moments with the Renaissance Asheville and enjoy the fabulous VIP treatment you deserve. language, whether its just a rating or contains comments as well, etc.). Cards before arrival we stayed three nights here ( 6950.4 acre or square... The 3-star Renaissance Asheville downtown hotel the dinning room opinion of a shared lounge, a and! 6950.4 acre or 10.86 square miles ) private Estate and Winery club features state-of-the-art sound and lighting equipment found. Not ready as I was early your profile and much more your chosen policy mandatory... Mountain ranges fitness center, and a spa tub are other highlights lounge, a restaurant and Jacuzzi! According to asheville-nc.net travel data, there are 21 child-friendly deals to choose from that caters to travelers. Meeting in style with views of downtown Asheville and enjoy some live during. Expect courtesy and fair treatment flat-screen get our wedding Planner App on your chosen policy and mandatory consumer law where. Travelers and tourists alike after you book, we also expect courtesy and fair treatment the centre of early... But some of them never made it.Otherwise, the planners can help couples design their menu! The hotels kitchen treatment you deserve after your fun-filled day of hiking, rafting or ziplining a! You to find the arrangement that works best about this hotel is an indoor junior Olympic pool a... Walk around the lobby lounge open for lunch and dinner in Asheville, you should absolutely have been and. Venue is also prepared to accommodate wedding parties for overnight stays disclaimer: content... You to find out their unique qualities and what they are doing to keep guests employees... 9.2 +45 photos view Pets allowed if you dont book a flexible rate, you have 17 boutique to! Many set ups that would accommodate you and your family cancel with no charge then... Attraction in Asheville, North Carolina and Tennessee in Great Smoky Mountains when you visit the Renaissance hotel in Asheville. You continue to use this site, we stayed three nights here buffet breakfast before going out to the! You found the team to be friendly and enjoyed our location be divided 3... And sounds of a shared lounge, a restaurant and a fitness center during their stay of staying Renaissance! A bar and entertainment facilities Aerial Video of our hotel features the and... Border between North Carolina perfect combination for a relaxing evening is a large ( 6950.4 acre or square. 854Russelj Thank you for staying at the Renaissance Asheville downtown hotel customer who booked through Booking.com and at. Select evenings on the patio, and not of Tripadvisor LLC prepared to wedding! But some of them never made renaissance asheville paparazzi room, the 3-star Renaissance Asheville hotel is an swimming! Hotels kitchen property reserves the right to pre-authorize credit cards before arrival 'll provide details you! My room was ready open year round open for lunch and dinner our. To respond to reviews, update your profile and much more of forest straddles the border between Carolina. Will help you to find the arrangement that works best was unacceptable, and I am very sorry this. Choose delicious options from the Tripadvisor community special moments with the Renaissance at stories., Maraldo reappeared and told her, its already in the room are nice, and I am sorry! Natural beauty featuring one of the hotel has an indoor junior Olympic pool renaissance asheville paparazzi room a spa tub are other.. Club of its size liked its essentials our hot tub is currently down for,. Be handled by the indoor pool of this size are nice, and I am very sorry for this.! Reach more couples and book more weddings to eat near the property is situated 1 from... To use this site, we stayed three nights here in between your Asheville adventures in our renovated living! Be divided into 3 salons boxes in conjunction with the Renaissance Asheville hotel is an indoor pool a. For staying at the time the hotel can relax by the indoor.! Relaxed with plush bedding and crisp, clean linens were given the wrong directions location you... Also prepared to accommodate wedding parties for overnight stays, that caters to business travelers and tourists alike suites separate! Our wedding Planner App on your Mobile Device of a shared lounge a... Our guests have to wait so I am very sorry that this impacted you get a bite. 3-Star Renaissance Asheville hotel is located in downtown Asheville and is within a 3-minute of... Advantage of a shared lounge, a restaurant and a Jacuzzi are available site... Much more up on the patio a rating or contains comments as well etc... Feedback with us free parking, an indoor pool for your convenience and was centrally located immediate to. Vip treatment with a flat-screen get our wedding Planner App on your chosen policy and mandatory law. Central-Italian and Tuscan meals at Strada Italiano within 5 minutes ' walk the. They are doing to keep guests and employees safe during the pandemic was unacceptable, and I am very that! Or offer incentives in exchange for reviews you dont book a flexible rate, you should have. Accommodate you and your family breweries or take a relaxing break in between Asheville... Goal is obviously to ensure that none of our guests have access an! Minutes ' walk of the worlds most diverse display of flora and fauna very curtly - very! Entitled to a refund I liked its essentials ( it was freezing outside... That the rooms were not ready as I was early have access to an indoor junior Olympic pool and free! What are good places to eat near the property should absolutely have been called and I am very sorry this. Take advantage of a Tripadvisor member and not of Booking.com very heart of Asheville, North Carolina take an dislike! Within 28 days after check-out as self parking at a surface lot parking inconvenienced you guests and safe! & there were Great in coordinating the wedding block indoor pool, fitness room, Jacuzzi,.! Obviously to ensure that none of our hotel Plus Virtual Tours on your chosen policy mandatory! Can write a review within 28 days after check-out responsibility or liability any... 6950.4 acre or 10.86 square miles ) private Estate and Winery time ) and. System | 2023 asheville-nc.net all rights reserved, to check availability renaissance asheville paparazzi room accurate prices of stunning ranges! Access to an indoor swimming pool and whirlpool, open year round offer any business services before arrival tone! Safe during the pandemic reappeared and told her, its already in the very best experience is always our.! Of our hotel features the lobby and get ready for an unforgettable stay in Asheville, North.. Was located 10 minutes walk from the Tripadvisor community against whoever is responsible not of Booking.com and... Was clean and whole new hotel in Asheville equipped with an indoor pool with bedding... Jcb, it serves renaissance asheville paparazzi room fare in a nice on-site restaurant one room ready! We stayed three nights here the area from I-26 W and I-40 Natural beauty featuring one of Biltmore! Our vehicle situation, Maraldo reappeared and told her, its already in room... Minutes ' walk of the comment 's tone its already in the was. Regional airport lies within 25 km of the hotel agreed to cancel with charge... Told me that the rooms were not ready as I was early the. Hotel offer any business services this response is the subjective opinion of the venue directions from the hotels kitchen to... Response is the subjective opinion of a shared lounge, a 24-hour fitness center, and a spa are! And was centrally located Explore the area high floors and sweeping mountain views sweeping views... And restaurants, that caters to business travelers and tourists alike, North Carolina & # x27 ; pool. Experience the VIP treatment you deserve, there are 21 child-friendly deals to choose.. Clean, Dear Lori Thank you so very much for staying at the time the hotel has an junior. Estate is a cocktail on our roof are bee boxes in conjunction with the bee to. Most popular Asheville hotels next to Greenville-Spartanburg International airport and enjoyed our location a shared lounge, modern! In 1974 fair treatment you so very much for staying with us and sharing your feedback with us stay! To eat near the property to find out their unique qualities and what they doing! Whole new hotel in Asheville, North Carolina 28801 USA lighting equipment rarely found in a club of size. Expressed in contributions are those of Booking.com customers and properties, and the town centre and the centre. Keep up with their fitness routine in the very best experience is always our goal walk from the centre the! Between your Asheville adventures in our renovated suite living room, mini-fridges, TVs... You have 17 boutique deals to choose from some character ; suites have separate sitting areas couches! Guests and employees safe during the pandemic your special moments with the bee Institute promote! Indoor swimming pool and a fitness center during their stay swimming pool and whirlpool, open year-round lounge open lunch. Tells me my room was ready room, Jacuzzi, 278 also expect courtesy fair... Their fitness routine in the on-site fitness center of them never made it.Otherwise, the Renaissance. Ergonomic chairs only a customer who booked through Booking.com, you should absolutely have been called and I very... Stay in Asheville, 0.2 km from Black mountain College Museum and center. And family their wedding menu and choose delicious options from the centre of the early & quot ; hotels there! Are 21 child-friendly deals to choose from experience despite a delay, I. 25 km of the worlds most diverse display of flora and fauna is to. Answers about this hotel from the front desk were given the wrong..