3. Tap on Continue in the app to move on. So, re-open the app and check if the problem is fixed or not. I am having same issue when trying to set up Nest Thermostat in Google Home App. You can also deny permission, if you want, and tap on "Continue without scanning", which will prompt you to type in the entry key or serial number of the device. After setup in the Nest app, you can add your Nest camera to your home in the Home app. We know the installation process can be quite a frustrating hassle. The QR codes location is different for each Nest product, but its typically found on the back, bottom, or inside the battery compartment. Nest Cam Setup Problems? I'm sure they is not what customers signed up for when they decided to pay monthly for Nest Aware. Have 3 Nest Cams plus Rings around the house/garagge; Working for two years - working good. THEN NOTHING HAPPENS what next, I found and entered the 6 digit code but what next. Same problem. For your convenience you can pay for your installation through Google Store, but Google accepts the payment on behalf of Handy, whose network of licensed installers perform the installation. Then, tap on Done at the bottom. If you havent already, place your Nest Cam where you want it and use the included cable and adapter to plug it into a nearby outlet. If youve already made the lighting brighter but the QR code still isnt scanning, make sure a shadow isnt falling on the QR code. The user is just stuck on this screen without any way out. Hit Next. I have a older Nest Cam (working fine) is very close to my office so I'm tried to do the set-up away of my other Nest Cams.not luck. It asks for the last four digits in the serial number and then theres no place to enter it. When you make a purchase using links on our site, we may earn an affiliate commission. It is asking me to scan the code. You could make sure you're using the appropriate app for the install. His work has been published by iFixit, Lifehacker, Digital Trends, Slashgear, and GottaBeMobile. https://support.google.com/googlenest/answer/9252162. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on Familiar face detection > Tap on the location of Nest Cam to turn familiar face detection off. If youre holding your phone too close or too far away, it wont scan the code. Britta is the Deputy Editor of Pocket-lint and has been a part of the team, covering consumer technology since 2012.You'll often see her name on some of our biggest features, including many of the versus articles and the rumour round ups, but she is also responsible for ensuring all the other great features from other members of the team cover off everything you might want to know about. So frustrating. The 911 feature can connect you with the call center closest to the home address you provide during setup. Learning thermostat no error message and I am homeowner. Not sure what going on but in Setup the new (March'23) Nest Cam simply can't be added. This action seems to force the 2 apps to sync and the thermostat then appears in the Google Home app. If you want to place it outdoors, buy theoutdoor versioninstead. Note: Don't use the serial number next to 802.15.4 MAC. Same here. Wait a few minutes, then try to connect your camera again. Subscribe to our community blog for updates. Otherwise, it is a mispromotion on their end. I presume everyone else has tried scanning, it doesn't work so are trying to add manually. You can choose not to set it up right now (you can do so later on). In the Google Home app, go to that new temporary, empty Google Nest "home/structure" and delete it. Each time I get as far as the page that says 'Choose the last 4 digits of your camera's serial number' - but cannot get any further. How to turn the Nest Cam's microphone on or off. Same problem. Open the Nest app > Tap on your Nest Cam feed > Tap on the event you want to share within your Nest Cam timeline > Tap on 'New Clip' at the bottom right of your screen > Share Link > Choose sharing method. There are four options for Nest Cam video quality. Tap on the Add button to add your Nest Cam to the app. After entering the setup code, the Home app just says "Choose the last 4 characters of your device's serial number", but it doesn't give any interface to enter the serial number. So many thanks for your suggestions. You should also make sure its seated correctly on its stand when you remount it. Open the Google Home app >Press '+' in the top left corner > Press 'Set up device' > Tap on 'New devices' > Select the home your Nest Hub is connected to > Your Nest Cam should be found as one of the devices > Follow the instructions to add it to your home. For video thats frozen, skipping, or not playing at all, the internet connection, either at your home or where youre trying to view your Nest cam feed, is the probable culprit. Youre now good to go. We know the installation process can be quite a frustrating hassle. Camera is weather resistant. If your phone cant scan the QR code, you can manually type in the key or serial number. Apologies for any confusion, all! Note: The interactive troubleshooting tool is only recommended if you use the Nest app to set up your camera. Depending on which camera model you have, use either the Google Home app or Nest app to set it up. If a help message with the code appears in the app, get detailed troubleshooting help from our interactive troubleshooting tool for Nest cameras and doorbells. Unfortunately, Google Nest does not include the QR code or 6-character Setup Code on the box or paperwork for the Indoor Nest Cam (Wired). This feature is dependent upon network connectivity and other factors, and may not be available in all areas. Please let me know. The view stays the same, but you'll get a close up of an intruder or whatever has caused the motion alert and the Nest Cam will follow the motion. The camera lost its Wi-Fi connection. The new Nest cameras are exclusive to the Home app, but you can still view both old and new Nest Cams in one place there. Then, assign a name for your home. If its shaking too much, your phones camera can have trouble focusing. Keep in mind that while I have my Nest Cam pointed out of a window looking outside my house, the infrared lights on the camera for night vision will reflect off the windows glass and create a giant glare, making it pretty much useless at night. Tried to get another Wired Nest Cam online. Answered! After entering the setup code, the Home app just says "Choose the last 4 characters of your device's serial number", but it doesn't give any interface to enter the serial number. This work around worked for me. 2. Go to the Recommended Answer. A battery-powered camera that goes just about anywhere. It loads fine in goggle nest app. The problem with no matching serial numbers can happen if you're installing with the wrong app. The app seems to be the problem. 2. This is absolutely unintuitive to use these products and pay for this service. SAME here.cannot go further. I'm afraid you can't do that. Tap Technical info. I tried both Google Home and Nest App with same result. It overrides your Nest Cam's schedule so if you have Home/Away Assist turned on and all members of your Nest household have left home, the Nest Cam will automatically turn on, even if the schedule is set for the Nest Cam to be off. I am more than happy to assist you further with this inquiry if you wish. Many of these customers have used this workaround to fix the problem: In the Google Nest app, create a new, temporary Google Nest "home/structure". 2. Google Nest has several devices within its portfolio, from the Hello video doorbell to the Nest Learning Thermostat for smarter heating. The app walks you through setup and installation. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Activity Zone' > Click on the zone you want to rename > Tap on the pen in the middle at the top of your screen > Type a name for the custom zone > Tap on the tick in the top right. Hi Tracy,We're sorry to hear about your setup issues! Nest Cam Wired Indoor - Stuck on Choose last 4 dig Our long term plan is to make the Google Home app the one place you can control all of your favorite Nest and other smart home devices, but weve heard here in the community that the Home app needs some improvements to make the camera experience more seamless. It is 30ft away hanging from my roof. 10-29-2021 06:14 PM. Next, youll have to either allow access to the phones camera to scan the QR code on the back of the Nest cam for identification purposes, or you can choose to manually enter the serial number on the back of the device. You can also tap. Which is supposedly defunct. Options. Either way, locate the code on the back of the Nest Cam and scan it with the app or enter in the serial number. Each time Nest Cam sees a person, it gets better at recognising them, though occasionally you have to help it out by confirming an image should be within a familiar face's profile. You can tap Find the code or Show me how, and the app will show you where the serial is located on your product. Added a screenshot. compatible devices in your home. Click here to get 5% off your first service with us. Heres How to Fix Them Fast, eshooting Nest cam setup issues if you havent yet installed your Nest cam and are looking for a Nest cam installation guide, check out our post on. 5. there should be a popup window with NEST icon, if not look for the NEST icon in your folder list. a month ago. If there isn't a problem with the power, try unplugging the unit for 10 seconds before plugging it back in. You can also skip scanning and type in your products entry key or serial number into the Nest app. We dont just deliver convenience we also stand by the quality of our parts and labor, so each installation comes backed by our 90-day guarantee. Nest Cam: You'll also need to enter the 6-digit Entry key next to the QR code. You can also set this up later. Answered! Plug in your camera to the computer's USB. Next, youll need to give the Nest app access to your phones camera so that it can quickly scan the QR code on the back of the Nest Cam. I am in the middle of converting my whole home from Alexa to Google so this is pretty disappointing, especially since I am paying for Nest Aware. Scan the QR code The QR code is on the back (Indoor) or underside (Outdoor) of your Nest Cam. Once linked, you'll be able to ask Google Assistant to stream the view from your Nest Cam at any given time on your Nest Hub or Nest Hub Max. Enter in your email address and come up with a password for your Nest account. Just checking in to see if you still need assistance with this issue. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. All orders that ship free use the lowest-cost option unless otherwise noted. BTW, the reason I'm doing a manual configuration instead of using the QR code is because the QR code reader fails with this error: "Error! To start, obviously, youll need a Nest Camit comes in both indoor and outdoorvarieties. Privacy Policy. Add your camera to the app with the QR code. Let's work together on this. @Bmarteit didn't sound like there was a solution. Once you have your Nest Cam unboxed, download the Nest app to your phone. Troubleshooting Problems With Nest Cam Video Quality. Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. Additionally the issue that is persistent and common to all members that are replying to this forum is the functionality that does not seem to work with Nest as a partnering service. If you dont know where the setup code is, you can tap Find the code for help. Regardless if they are in the Nest App or the Google Home App. The home owner can change this on home.nest.com though. If the video is blurry after performing your Nest cam setup, check to make sure the sticker has been removed from the lens. HeroicSkrub 2 yr. ago. Things like the Wi-Fi connection and the video quality can also be reduced when there isnt enough power. On the next screen, you can set up Home/Away Assist, which uses your phones location to determine whether youre home or notthat way, it can automatically turn your Cam on when you leave the house. We lost the code to the camera and I went through difficult process to reinstall after network change, so I wan to share my knowledge. The app looks for nearby devices. Yea I didn't catch this until I had bought 7 new indoor cameras to replace my old nest cameras.. absolute SHIT app, i have 15 cameras in my nest app, just added 1 more and it doesnt show, wtf, the home app is as ugly as it is useless! This post is dedicated to troubleshooting Nest cam setup issues if you havent yet installed your Nest cam and are looking for a Nest cam installation guide, check out our post on how to install a Nest cam, here. I have the exact same issue. We have tried the google home app but it tells us to use the nest app. Note: Available days are shown in a darker grey and the options will be 30-days or 60-days depending on the subscription you choose. and one of our certified technicians will come to you to install your Nest cam with no fuss or hassle for fast, expert installation whenever you like. If you have a hidden Wi-Fi network, youneed totype in the network name (SSID) manually. Familiar face alerts not available on Nest Cams used in Illinois. The user is just stuck on this screen without any way out. 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Grainy or pixelated video could be a result of connectivity speed. I just need to migrate all my old devices to the new home. If your camera uses a cable to stay powered, check that the cable and power outlet are working properly. Hit Continue in the app. Select "Add a new device" 4. However, in recent months many customers in this forum have reported this isn't happening. Just off the phone with Google Support and the new generation of Nest Cameras are ONLY supported by the Google Home app going forward. Finally, you can go to Settings > Quality and Bandwidth, and set the video to a lower quality. Nope no fix, no response from Nest or Google support. I dont see it. 3. Any updates on this issue? If you need help, tapHelp me find the codeon the Nest apps QR code scanning screen. - edited Please let us know as we would be happy to answer any questions you may have. Open the Nest app . Turn on more lights or open the window shades and try scanning the code again. Each time I get as far as the page that says 'Choose the last 4 digits of your camera's serial number' - but cannot get any further. I look forward to your reply. Scan this QR code to download the app now. Connect your Nest Thermostats, Nest Cams, Nest Doorbell, or Nest devices and add Nest Aware to one or more devices. Use another compatible cable or power outlet with your camera to checkif it works. Nowhere to input numbers. Setup Cam Wired Will Not Setup (Serial Number). You will also need to have a Nest Aware subscription for this feature. This lets you control your camera and other compatible connected devices (like a smart bulb or Google speaker) in the same place. If you havent already done so, download the Nest app from the, Scan the QR code on the back of your camera. A wired camera to see who's inside, lights on or off. Home/Away Assist is a feature that sees the Nest Cam use your phone's location to turn on when you leave home and turn off when you return home. I have same issue - it is on first generation learning thermostat - it asks for a 7 digit entry key in the software but on the thermostat there isnt one to be found - nothing written or in software so cannot add thermostat to app. Not sure what going on but in Setup the new (March'23) Nest Cam simply can't be added. Good luck! lol. I was able to resolve the problem by using Nest App, instead of Google Home, to add the Nest Thermostat. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Microphone' > Toggle on or off. So what are we supposed to do? How-To Geek is where you turn when you want experts to explain technology. You're all set to receive the latest news and offers from the Google Store. Just cannot get the list of last four digits of the serial. Enter in the password for yourWi-Fi network and tap Join down at the bottom. Open the Nest app > Tap on your Nest Cam feed > Tap on the event within your Nest timeline that you want to save > Tap on 'New Clip' at the bottom of your screen > Save to camera roll. 1 Kudo. By default, only Family Account members associated with your Nest account will be able to see your Nest Cam's video. An outdoor camera with a smart floodlight. Your phones camera may have trouble scanning the code if its tilted at an angle. You can find instructions to troubleshoot when Nest camera disconnects or is offline in the Nest app in our . Once youve done this, you can decide whether to setup the Home/Away Assist, which uses your phones location to turn on your Nest cam automatically when you leave the house. he new Nest cameras and doorbellare exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. When off, audio streaming and audio recording will be disabled. Use another compatible cable or power outlet with your camera to checkif it works. If you select yes, the face of the people you say yes to knowing will appear in the 'See who your camera already knows' section of the People tab. Try moving your camera closer to the router, or, if its already mounted and cant be moved, try moving the router closer to the Nest cam and seeing if it connects. Note: It's only possible to save clips with a Nest Aware subscription. If it's not, check the device's Wi-FI connection. Its also helpful to clean the lens with a soft, lint-free cloth. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Activity Zone' > Click on the zone you want to delete > Press the bin in the bottom right corner > Confirm Delete. Please let me know if you need further assistance. Open the Nest app > Tap on your Nest Cam > Tap on the calendar icon in the bottom left of the app > Tap on the day you want to see video footage from. I have entered the set up code. Signs that your camera doesn't getenough power include the following: Here are some things you can do to try to fix the issue: If your camera has video delays or lag, its usually a sign that the Wi-Fi connection is weak. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Microphone' > Toggle on to access 'Audio Recording' setting > Toggle 'Audio Recording' on or off. Status of the camera is green dosent show any other color cannot add the device to NEST app at all only to google home. Instead, you'll need to sign into your Nest account on the Nest website - www.home.nest.com- and manage your subscription from there. Youve made a great choice the Nest cam is unbeatable when it comes to keeping an eye on your homes security from anywhere in the world, and has a laundry list of smart capabilities including sending alerts directly to your phone, and even allowing to you talk and listen to people at home via the cameras mic and speaker system. A sentence below in blue says: 'See who your camera already knows'. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Activity Zone' > Create Zone > Drag each circle until you have created the zone you want > Tap on the tick in the top right when you're finished. Angle the camera so that its not directly facing the suns beams. Must be a firmware problem. Tried to get another Wired Nest Cam online. Manually I don't remember it. Put your Nest product on a counter, table or other solid object. To help you get started with your camera, weselected the most important articles you should read in our, Tell us more and well help you get there, Troubleshoot adding Nest camera to the app, Troubleshoot Nest camera video distortion. When he's not writing, he enjoys trotting around the globe, trying unfamiliar foods, and testing unmarked doors to see if they're locked. Once they have, return to this screen to categorise them.'. Nest devices in setup mode should be sending out beacons with a name consisting of the letter N followed by the last 4 characters of the serial number. You can't sign up to Nest Aware through the Nest app though. That's the . Open the Nest app > Tap on your Nest Cam feed > Tap on the microphone icon that says 'Talk' at the bottom of your display > Start talking > Press 'Done' when you are finished. Nest Cams can meet. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Night Vision' in the video section > Choose between Off, Auto and Always On. In the settings, it's possible to turn on a chime to get the attention of those in the room before you speak. RELATED: How to Make Your Nest Automatically Detect When You're Away. Download one of the many BLE scan apps and check if the thermostat is beaconing. Important: Connect your camera to the app before you install or mount it. You could also check to make sure Bluetooth is enabled on your mobile device, and you are connected to Wi-Fi. This is 6 months after you! 03:13 PM I don't know if it was a coincidence or whether Google supplied an update fix. But we can't migrate it to goggle home therefore we can't use voice control on the thermostat. Before I take it back where I purchased it, any tips? By default, its set to yes, but you can turn it off using the toggle switch to the right. As stated before. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the square thumbnail of the familiar face you want to rename > Tap on Name > Type the new name you want to call them > Press Return. Thinking about mounting your TV? Nest Aware is Nest's subscription platform, offering access to some of the main features on Nest Cam. From https://www.justanswer.com/ythiJustAnswer Customer from San Antonio, TX: The nest thermostat will not show me the entry key.JustAnswer Customer from San. The camera is approx 5 feet from the router and I have no reason the belive that anything is faulty within the wifi system itself. Nest Cam (wired) is sustainably designed with at least 45% recycled content across its plastic parts. Select "Add a new device" 4. Open the Nest app > Tap on your Nest Cam feed > Tap on the vertical lines at the top of your timeline > Scroll through to see a quick overview of the main events that have happened in front of your Nest Cam. This feature is only available with a paid subscription, and either sound detection enabled or at least one eligible camera. Make sure its level with the surface that the code is printed on. You can change the brightness of the status light though. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Wi-Fi Connection' > Start > Stand near your Nest Cam and have your Wi-Fi password and network name to hand. How do I do that? Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the Settings cog in the top right corner > Scroll down to the bottom where you'll see 'Delete Video History' > Tap on 'Delete History'. Familiar faces is a feature only the Nest Cam IQ and Nest Cam IQ Outdoor have. Some features, including mobile notifications, remote control, video streaming, and video recording, require working internet and Wi-Fi. You can also choose whether you want to share the nest cam feed with other people. Nest protect is a smoke/carbon monoxide detector. For the Indoor Nest Cam (Wired) the QR Code is on a removable sticker affixed to the front of the camera, and the 6-character setup code is imprinted under the base of the . It will also always show when video recording is on with a solid green light, and when someone is watching the video with a blinking green light. And add another to list, same issue. Factoring resetting the camera.No progress. At the "4-digit" of the last part of the camera's serial # point issues - either nothing happens or get a 4 digit that is not the Nest Cam I purchased (bought in a box with plastic around it). Indoor or outdoor? Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Tap on 'When to send' > Select 'No one's at home' or 'Always'. While outdoor cameras are built to work outside of your home, extreme hot or cold temperatures can affect things like the video quality. I am having the same problem. @jh86thanks for sharing this. Wired Security Cameras vs. Wi-Fi Cams: Which Ones Should You Buy? When setting up a new router or point, you need to scan this code with your phone's camera in order to connect your phone to the device. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Close-up Tracking View' in the video section > Toggle on or off. If your camera is battery powered, recharge it when the battery is low. You'll know if there are new people to confirm thanks to a small blue notification dot that will appear in the top right corner of the People tab icon at the bottom of your screen. Both retail for around $200, and work the same apart from their form factor. I was following setup instructions this morning and I am unfortunately stuck on one step- the part where it says "choose the last 4 digits of your cameras serial number." Here there is nothing on the screen for me to choose. If you're setting up a Nest Cam, you'll also need to enter the 6-digit . Hi there,I wanted to pop in and see how things are going. The only way I was able to add the new thermostat was to create a brand new home account. From here, youre all set up and youll now see a live view of your Nest Cam, as well as scrollable timeline of everything that the Nest Cam has recorded. Best outdoor camera with a solar oanel. Try holding your phone so the QR code is inside the Nest apps blue box and move it slowly away. No current generation Nest cameras are supported by the Nest App. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Toggle the 'Camera' on or off. - Which model of thermostat do you have? When your Nest Cam senses motion, there is a feature called 'Close-up Tracking' that when on, will see your Nest Cam zoom in on the action automatically. Please let me know if you still need help. Our skilled technicians have installed and configured thousands of Nest devices nationwide not to mention the gamut of other smart home components and can come to you virtually anytime, often within the same day, to get all your digital devices up and running in a flash. Plug your camera in using the included USB power adapter before entering the serial number. Having same issue with the nest learning thermostat, how is there no response to this!!!!!???? If you're not able to scan the QR code on the back of the camera, you cantap Continue without scanning in the Google Home app and enter the setup code instead. When you purchase through our links we may earn a commission. Trouble focusing the Nest nest cam serial number not showing - www.home.nest.com- and manage your subscription from there have reported this is happening. If you use the lowest-cost option unless otherwise noted temperatures can affect things like the Wi-Fi.! 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Unboxed, download the Nest apps QR code is on the Google Home app earn a commission last... 'Re sorry to hear about your setup issues Nest cameras are supported by the app... Appears in the Home app or Nest devices and add Nest Aware subscription links on our site, we earn! Signed up for when they decided to pay monthly for Nest Cam simply ca n't be added scanning... To get the list of last four digits in the password for yourWi-Fi and... Aware is Nest 's subscription platform, offering access to some of the serial number ) obviously, youll a! Latest news and offers from the Hello video doorbell to the computer 's USB Cam and! Your first service with us than happy to answer any questions you may have trouble scanning the code is the. New Nest cameras are only supported by the Google Home and nest cam serial number not showing app removed from the Hello video doorbell the. Be 30-days or 60-days depending on which camera model you have your Nest Cam setup, that! 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