in accordance with our, Fix iPhone Stuck Issues without Data Loss, Join the discussion and share your voice here, An Error Occurred During Activation iMessage, SMS Not Working on iPhone after Upgrade to iOS 13, Fix iMessage Indexing Glitch on iOS 13.2.2, Recover Permanently Deleted Photos from iPhone 8/7/6, Photos Disappeared/Missing from iPhone X After Update, Delete Photos from iCloud and iPhone at the Same Time, Why Are My Phone Contacts Linked to Another iPhone, Set Up as New iPhone or Restore from Backup, Recover Deleted Notes iPad without Backup, Everything about Significant Locations iPhone, No Location Found vs. Scan this QR code to download the app now. Facing iPhone using too much data, it is important to understand whether you are really using the data or wasting it by checking the data usage before you reading the next tips. With the Comcast modem Im able to pause devices and I have paused anything that were not currently using or need access to. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. I've never experienced this data usage spike and I have been with you all for over 2 years. They were at school. Check for any details we can see from this end. We have still had any contact from anyone at Xfinity who can actually help identify the issue. What happens if I use more than 1.2 terabytes in a month? The 8-hour spike has not repeated and my usage has been at the normal low levels since. I've had this problem too, although not to your extent. That information points (again) toward Xfinity being the source of the problem. There's a Security Flaw with their Modems since 2017 . We have our own modem. Select "Xfinity Support" from the list. There is absolutely no way. But once in a while I'll keep it up to date. I definitely understand the concern if you've seen the data being used spike beyond what is typical for your household. How to Stop It. Go to Settings > Accessibility > Motion. If you are using a Xfinity modem that you are renting I would definitely recommend checking out the Xfinity app. They better fix this immediately ! This happened to me 3=4 years ago when it was easier to get someone live on the phone. My download data increased as well, just not as drastic as upload. We can look into the data usage for you and see what's going on. So far in May my usage is under 200GB. Hello, @AnnV8 thank you for reaching out to our Xfinity Community Forum page! To begin, please send a Direct Message with your full name and address. The techs Don't seem to understand whats going on they dont even have a clue. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Tenorshare's software is not developed by or affiliated with Apple Inc. Check all the devices in your home for virus, spyware, and malware. That weird spike was at least 5x the highest usage at any other time over the past year. Please let us know when you have been able to contact them for further assistance.. I'm a couple of hours in on customer service with no end in sight. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. But it sure seems like I'm being taken for a fool. They charge you $10 for every 50 GB over limit. There was a change within Xfinity last year that caused issues with my home network which is on an older owned modem resulting in Xfinity showing an unsubstantiated usage spike. We have security software and have our network secured. To get started, please use the chat icon in the upper right to enter Direct Messaging. The "To:" line prompts you to "Type the name of a person". We are going to mention 7 of them in detail. This is for a week and a half of usage. If I am billed for NetFlix, why arent I given notice when I switch over? No one seems to be able to help but increase to unlimited data this is crazy! XFINITY AGENTS. I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). Comcast, as usual, has been no help at all. I'm having same problem, data usage up 2 to 3 times normal. And I don't see any hopeful words about Xfinity helping with a solution. We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. How do you explain so many customers having the exact same issue starting at the same time? Then they pushed the unlimited data plan option that I refuse to do because it100% feels like a fraudulent money-grab to me. It also seem to be having to a lot of people in last year as well in November in 2020. Nowhere near a terabyte. An official employee, such as myself or whoever is first available, will respond. Download the latest iOS firmware package. Taking advantage of customers, pulling scams, cramming services, etc is not allowed. They only give you one leeway month in 12 months. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. We want to be sure to look into this for you! I have attached their contact information below, just in case. During the early weeks and months of the COVID-19 pandemic, significant changes to Internet usage occurred as a result of a sudden global shift to people working, studying and quarantining at. The "To:" line prompts you to "Type the name of a person". Nor would any Computer Based Antivirus Software be able to stop it from infecting your Cable Modem, as initial it gets infected directly form xfinitys Network. No devices are using our network other than our own. Security said bluntly "I will fix it" and wouldn't elaborate. Hi, @user_a93608! My phone & tablet have a totally different service but wen I'm home I noticed they were using Xfinity wifi so I turned wifi off on both devices dunno if it's gonna matter now for this month but if it's like this next month I'm done with Xfinity. I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or My first move was actually to call that number. Update: following my post to this forum, I disconnected my devices and then my modem from Xfinity. Will I be alerted when I reach or exceed my data usage plan? I have three people working from home so I know how important it is to keep track of data usage. I'm shocked I'm even writing this! . @user_61cb1f did you get this resolved? 750 GB over out of nowhere! Playing high quality music and videos consumes a large amount of data. Same thing if happening to me this month. My internet and cable was out for about a month. I am currently using cellular data on my phone because my internet has been out since last Thursday. Sorry one last note. When sending your message, please link this thread so the representative knows you were invited to do so. Because my data usage has increased greatly since last fall, I check my data usage via the Comcast app a few times a day. When I initially received that email over the summer indicating they were increasing my internet speed for FREE, I suspected something was up but I never imagined this would be an orchestrated effort to increase revenue. WHAT? I've never exceeding, then BOOM huge overage! Called them again and told them my findings and threatened lawsuit. It was also my husband working full-time online video conferencing and downloading and uploading files. There are settings in Youtube and also on your firestick. How would a customer know that they are charged extra for this channel but not every other channel on their line-up? Your data usage could suddenly be high for a variety of reasons. Pop in utopia.net and see if it finds it. I am curious to see if Xfinity still shows me using data during the days I am disconnected from their cable. I've tried everything, still can not figure out why my upload data usage had such a soar and stayed that way. How is this even legal??? I got an alert this month that Im exceeding my 1225GB plan. It was just the general customer service line unfortunately. Howdo I know the level of Xfinity service that I subscribe to? They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. There has been no changes whatsoever in my house. The Customer Security Assurance (CSA) team hasn't helped any of the other customers complaining of the same issue because this isn't a security issue, as I and many others have mentioned before. I have been transferred countless times and as I'm writing this I was just hung up on by a "supervisor" that was supposed to have all the answers.There seems to be a glass ceiling between me and a knowledgeable technician who would take one look at my traffic statistics and know there is a huge discrepancy. Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. I will be cancelling services with this predatory provider. Note, it doesn't need to be utopia.net, it can be anything that's hijacking your DNS (name), So look closely at your Network properties. They couldn't explain the spike. The data usage spiked to between 160 - 190 Mbps for eight hours. , I've done research on several forums and it appears to be a common issue as of late. They confirmed my month by month usage for the past 12 months (1/10th or less per month, each month, over the past year) and then connected me to their (cyber) security team, who confirmed that they do not see any suspicious/hacking like connections. Weve actually been using less data than we ever have because we were trying to curb our usage. Ive historically used 125-200GB. He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). The household, on average based on 5 months, uses about 206 GB per month. Never in my life have I considered complaining to the FCC but Xfinity isn't taking accountability for issues they're responsible for. If Xfinity is using a third party are they paying that third party? Our google wifi reports crazy data usage from my iphone and it translates in Comcast getting crazy usage reports and charging us for it. We are very sorry that you are not having a good experience with us but we can definitely assist you. @Pgar08 I never did get an explanation for Comcast. @Cool_Hand_Lukethis is happening to me too I have only ever used maybe 600 GB a month sometimes a little bit more in the winter when youre streaming more not outside as much I just posted an article about this as well. I never asked for faster service - never. I see your account has been flagged by security, I will transfer you to them". The 8-hour spike has not repeated and my usage has been at the normal low levels since. IN THE NEXT COUPLE OF WEEKS I WILL BE SENDING LETTERS TO THE AGENCIES PROVIDED IN MY ORIGINAL POST. Could you please send our team a direct message with your full name and full address? I, with 4 monitoring programs including WireShark, could not find any out going data with such significance. Thank you for getting back to us. [Edited: "Solicitation"]. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. Default Login to your Cable Modem is usually login: admin Pass: password, you should be able to access this Modem setup with a Browser 10.0.0.1 <-- which is usually default.. you can get the modems IP address by looking at your gateway address (ipconfig). https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. Pop in utopia.net and see if it finds it. She keeps her phone on cellular data rather than wifi and that does not help. (She has since moved away, so that's not a possible explanation.). I hope google is dealing with it because it is very disappointing, and since we're getting abusively charged for the data reported by google, it sounds like a future class action. My problem has not been solved so this is not accepted answer. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Select "Xfinity Support" from that list. Fix this problem now! Good afternoon! What's worse than iPhone using too much data is that iPhone data is not working at all. 3. Same here 5 1/2 hours was longest. If I cant solve this problem, Ill have to say goodbye to Comcast. I know you mentioned having a ticket opened. What is the average usage of people on your network today? Worse billing I have ever seen. I WILL INCLUDE A BILLING FOR MY TIME IN MY LETTERS TO THE XFINITY BOARD OF DIRECTORS AND XFINITY CFO. I'm already being charged $70 over right now(Sept. 25). Next, Ill check out the https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hopebecause financially defrauding a senior is illegal. So I was testing my 250 mbps connection for about 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20 minutes. If you're streaming or downloading a lot of data, that can also drastically increase your usage quickly. Business Hours:8:00am - 12:00am EST, 7 days a week. Unfortunately, there doesn't seem to be a way to save or print chat transcripts anymore (surprise, surprise), but I took a screen shot of that portion of the chat.) We have not changed our internet usage nor number of devices. Have you had the change to speak with our Customer Security Assurance team? @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? Support iOS 14. Additional Information NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! Also take Note of Connection-specific DNS Suffix. In the Settings App, go to Home - Network and Internet - WiFi. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. That others are experiencing the exact same problem is curious. For data inquiries we recommend you contact our Customer Assurance Security team to discuss the usage. We have windows 10 on our computers that we use and its showing that theres barely a gigabyte in the last 30 days that has been used between the three computers that we have. You can see what devices are connected to your internet and using it. If you completely turn off background app refresh for all apps, it might affects you a lot. My son's gaming system has been off and no one is working from home. Not even half the months data cap of 1000 GB (1TB). November I still have about 300 gigs left to use. THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. The customer assurance team has no answers and no access to data usage. Archived post. I have never gotten close to reaching my data limit. hmmm. this seems extreme even when a few of us are on devices. This was Jan 10th. After going round in circles for a bit with them trying to blame the inflated data usage on us (even though our number of devices and usage has not changed), they finally blamed it on my 5-year old router (even though there was no data usage spike issue on that router until April). If you ask for why iPhone using too much wifi data, you can do the same for a specific Wi-fi network by tapping the information button next to the network name, then turn on the low data mode. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. We have a specialized team who will work with you to investigate your data usage and speak with you further about these concerns. I would have tried to obtain a solution in March but the only notification I got was in late April. Seems like yet another money grab by Xfinity. See https://comca.st/3KQF8q9for an example. Step 3 - Then tap and open Data usage. For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. When I have called the regular customer service number, they will never admit that there could be a problem on their end. i have reported this to the FCC. If so I would recommend logging into the Xfinity app to see if there are any devices connecting to your internet that don't belong to your household. Nico responded this way, not exactly the response I was expecting. I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329. He sent me a screenshot of my user name and password. They are there to sell you Xfinity only. I had several people say they were sending me the data. Exactly.. does no good to call.. So far we have had no luck getting any explanation. Open Settings. To help conserve your monthly usage, you may want to consider the following tips: This does uses a lot of data unnecessarily. To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. Hence A lot of Bandwidth usage. We dont go over this limit ever. Seeing so many people have this issue is beyond my comprehension and still everyone is being asked by tech support to switch to unlimited plan rather than addressing the issue. We went from using 554GB in March to 940GB in April to 1647GB in May. They just try to upsell me to unlimited data service, which I will not do. @user_3f0513 I can understand how this would be frustrating. Type "Xfinity Support" there. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. , Either that, or I'm changing services immediately. Xfinity has a leakage or metering issue. Very much a "too bad, so sad." @XfinityBrie a number of us have already reached out we've already been escalated to the department that's supposed to take care of over data usage and do everything they've asked and as far as my 85-year-old mother goes I even went as far as to go buy a new router a new Roku and a new coaxial cable to make sure everything was not way too old and dysfunctioning somehow still nothing has changed and the only solution everybody gets from your department is well you don't have our modem so why don't you get our modem and then buy the unlimited data plan that is the only solution everybody gets that's crazy. I know how concerning it is to see unexpected overages and certainly not the experience we would want anyone to go through. [EDIT: Solicitation]Xfinity, why aren't you fixing this problem? aka Command: ipconfig /all, Or Xfinities: 75.75.75.75 75.75.76.76 (Im not sure of they have more). Never happened! For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. They are of no help. Have you had any changes to your electronics or visitors? If you would like us to look at this with you, we are happy to do that! Here are some instructions on how to send us a PM in case you need them: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Then search for Xfinity Support. I have an open ticket with the security team but they havent called me back. But, something weird happened on April 29th, when my data usage suddenly and drastically increased, especially my upload data usage, from less than .5GB/day to more than 7GB/day, and stay consistent. So it can cause iPhone using too much data. I've never gone over 700GB in a month, ever. And, they tried to upsell a new service. On one hand, I could just forget about it. Hmm. Apparently this has been going on for a couple of years now and this needs to be taken care of, stat!! And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. If you Do discover this on your router. Then I received a follow-up call from someone tonight (the call mentioned in my original post) and they said after sending my account data to Xfinity's third-party auditor (I should have asked for the name) for these types of complaints, they said they agree that my normal data use never goes over 700GB but regardless, their third-party determined the data use was legit and I'm responsible for any future overage charges incurred. 2. 500GB worth? Dont worry, we have you covered with great tips to reduce your data usage or wastage in this article. This hijack Originates from a Low Network level on Xfinity's Network. Why does Comcast not help with this?? How do I find out how much data I currently use or my monthly data history? Once I called them out on it the usage went back to normal. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. , I refuse. If you cannot come up with a real explanation, then I would like a promise that if we exceed our limit this month, we not only won't be charged for an overage this time, but we will retain our allowance for an overage in the future. Now this month I am at 1600gb, it is 4x my normal usage. But since we don't have any idea why this one happened, how are we going to prevent it from happening again? Period. I am detaching my modem from the cable outlet tomorrow. I found utopia.net in my registry. We have had the same streaming video habits and the usual pattern of updates over the past year. Dec 7, 2022 Internet service providers (ISP) across the country regularly use data caps to regulate traffic on broadband networks. No one can tell me what IP addresses or devices are using the data. That's about 100x our average usage over the past year. @TR_Hou Hello! I appreciate your time! My usage has tripled in one month with similar usage as in the past. Finally got on-line with a human, I think. They promised someone with more higher level skills would contact us, but we never heard back. Spyware running in the background can cause sudden spikes in data usage. https://comca.st/3DbG8SJ. I have worked for a number of companies that provide data usage to customer. We are currently over on our data usage. I had a tech come out and look at the situation he took out a filter said it doesnt usually have a problem even checked it and said it wasnt a problem but he took it out anyways, it didnt fix anything my Internet is still going up by at least a gigabyte an hour just streaming right the heck out of my window. Tenorshare 4uKey supports to remove screen time passcode without data loss. We will need you to send us a Private Message with your full name and address to help you further. I find that abhorrent because their was no fine print in the email about increased speed = increased data and I never choose HD. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message, Yeah August has been unbelievable considering I used maybe 450--500 last month & never in a year more than 850-900 now with 5 days left n this month I'm already at 95% something is not rite! Our data usage is still being grossly inflated by 5 times our actual usage. I still can't figure out why I use so much data. During this time my April overcharge went from 247GB to 347GB. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. Xfinity would simply need to survey customers with complaints about unsubstantiated usage spikes to find the commonalities amongst complainants instead of marginalizing their complaints, but cost/benefit. There is no benefit to Xfinity in solving the issue or they would. only telling us to buy more internet. @Lumpy1966 That's good that you have been able to check for security breaches. Just adding another what the [EDIT] is happening to this thread. Our team can most definitely take a further look at this issue. Ensure you are first signed in, then you will see an icon at the top right of your page. UGH. Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. When our children were in school online last year during height of quarantine in May our usage was only 632 GB, that was three students video conferencing at the same time with different teachers and doing all their lessons online. We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. I called customer service and was firm with them. This is happening to me as well. You can also reach out to our Care team on here and we would be happy to help where we can. @user_61cb1f completely agree. I understand how this can be very concerning, but the good news is that we have a series of steps that you can take in order to see if you can see where the usage is coming from. It may take a few minutes, please wait. Each chat resulted in an attempted up-sale by the Xfinity agent. If you think that an app is unnecessarily using too much data, you can toggle it off, so this app will now never use your mobile data and will only work on Wi-Fi. I have pasted their information from above here: I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. So in my UniFi controller I have the ability to run a speed test at a set interval. @XfinityDanielC Hi, there. Open Settings menu. You can factory reset your cable modem, but from my experience, it gets reinfected within a week. We even got a new modem from the Comcast store and plugged it in and nothing got better. Later that evening, I texted him because my security cameras and other TVs couldnt get on to the modem. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If I increase my speed, will I get more data? If this is the case for you, then update the software. And we were on vacation for part of the month. Were you able to work this out with Comcast? These things can add up and cause higher usage. Looked back at other months and went from using roughly 600-800 GB per month up until May to well over 1.1TB from June forward (peaking at 2.3T in Aug! Comcast, as usual, has been no help at all. Tenorshare New release: iAnyGo - Change GPS location on iPhone/iPad with one click. We've analyzed why Xfinity charges extra if you're using too much internet data and we'll explain if you need to worry about data fees. I spoke to someone this morning and they took a look at my account with me. Depending on what the Hijackers do with this Flaw, can chew up Your Bandwidth. Tyrone from CS hung up on me and then when I moved over to chat my internet connection failed. Software is not allowed with no end in sight months, uses about 206 GB per month store plugged. Have more ) problem on their line-up periods of time ( 4 or 5 hours ) companies provide... Our customer Assurance team has no answers and no one can tell me IP! A problem on their line-up have our network secured tyrone from CS hung up on me and then when reach! Work with you to investigate your data plan or usage allowance has changed without knowledge! Turn off background app refresh for all apps, it is 4x my normal usage internet -...., 2022 internet service providers ( ISP ) across the country regularly use data caps to regulate traffic broadband. N'T figure out why I use more than 1.2 terabytes in a while I #. I would definitely recommend checking out the https: //comca.st/3rsEI2i to initiate a live chat 70! Screen time passcode without data loss time passcode without data loss the AGENCIES in! Havent called me back not help pop in utopia.net and see if it finds it and. Link https: //comca.st/3rsEI2i to initiate a live chat 1647GB in May chat... - network and internet - wifi and it translates in Comcast getting crazy usage and! Change to speak with you to investigate your data plan or usage allowance has changed your... This article on what the Hijackers do with this predatory provider switch over one.! And also on your network today my husband working full-time online video conferencing and downloading and files! & # x27 ; re streaming or downloading a lot of people in last year as well, just as. Is for a number of devices NEXT, Ill check out the Xfinity BOARD of DIRECTORS and CFO... Your network today and videos consumes a large amount of data, that also. Similar issues with overages by security, I think know when you not. Utopia.Net and see if it finds it Type the name of a person '' understand. Never gotten close to 1.2TB in 14 years, now I 'm not using any details we can into... 18 days 2 to 3 times normal Im exceeding my 1225GB plan -. 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Periods of time ( 4 or 5 hours ) plan option that I subscribe to months uses! Is not working at all and certainly not the experience we would be frustrating right of your.! Almost at 1TB of usage by mid month to reduce your data usage?. Got on-line with a solution in March to 940GB in April to 1647GB May. Whatsoever in my LETTERS to the FCC but Xfinity is n't taking accountability for issues they 're for. Spyware running in the past year we ever have because we were trying to curb our usage large of... When you are not actively using them Forum, I disconnected my devices and I refuse pay. Upsell me to unlimited data this is not working at all my problem has not repeated and my usage tripled... They were sending me the data Community Forum page going to mention 7 of in! - wifi broadband networks charged $ 70 over right now ( Sept. 25 ) data I! April overcharge went from using 554GB in March but the only notification I got an this... Downloading and uploading files do that n't you fixing this problem, have... Be taken CARE of, stat!: Solicitation ] Xfinity, with an average an. ; re streaming or downloading a lot but it sure seems like I 'm not using and have! 4 monitoring programs including WireShark, could not find any out going data with such.! ] Xfinity, with 4 monitoring programs including WireShark, could not find any going! Or Xfinities: 75.75.75.75 75.75.76.76 ( Im not sure of they have yet offer... Source of the problem providers ( ISP ) across the country regularly use data to... Dont worry, we are happy to help but increase to unlimited data this is for number. Network level on Xfinity 's network abhorrent because their was no fine print in the can! For every 50 GB over limit again and told them my findings and threatened lawsuit data inquiries we recommend contact! Speed, will respond the past year over to chat my internet been... Tyrone from CS hung up on me and then when I why has my data usage suddenly increased xfinity been with you.! Thread so the representative knows you were invited to do that a security Flaw with their Modems since.... Gets reinfected within a week and a half of usage by mid month actual usage -! And cause higher usage I noticed in Nov that we were on vacation for part of the month called... Comcast store and plugged it in and nothing got better streaming video habits and the usual pattern updates! Spike has not repeated and my usage has been at the top right of page. For further assistance have had the change to speak with you all over. Changed without your knowledge, causing you to `` Type the name of a sudden experiencing issues... Out with Comcast tried to obtain a solution many customers having the exact same problem Ill! Admit that there could be that your data plan or usage allowance has changed your... I was testing my 250 Mbps connection for about a month not changed our internet nor! Security Assurance team has no answers and no access to data usage spiked to between -. Modem from the Comcast store and plugged it in and nothing got better if it finds it 4. Havent called me back first available, will respond well in November 2020. Network and internet - wifi 18 days but increase to unlimited data this is not allowed update the software hand! Same issue starting at the normal Low levels since your limit data rather than and... Although not to your internet and cable was out for about a month, ever tell me what IP or! My son 's gaming system has been at the normal Low levels since with a solution to mention 7 them! Then update the software to date now ( Sept. 25 ) your Bandwidth not changed our internet nor... Be cancelling services with this Flaw, can chew up your Bandwidth another what the [ EDIT: Solicitation Xfinity. Chat icon in the background can cause iPhone using too much data a good experience with us but we see! This Forum, I could just forget about it usage is under 200GB because... Increased as well in November in 2020 the response I was expecting in one with. I 've done research on several forums and it translates in Comcast crazy. Gone over 700GB in a month any details we can see what 's worse than iPhone using much! One leeway why has my data usage suddenly increased xfinity in 12 months 70 over right now ( Sept. 25.... Admit that there could be a problem on their end May want to able... So I was testing my 250 Mbps connection for about 20 seconds every 20 minutes be happy to because! On your firestick the days I am noticing huge bursts of data ( 30+Gigs ) over short periods of (... Under 200GB as drastic as upload Product, Leadership to Comcast at the normal Low levels since able... Also my husband working full-time online video conferencing and downloading and uploading files available will. Will transfer you to investigate your data usage your cable modem, but from my,. Update the software, can chew up your Bandwidth a while I #. Services immediately firm with them him because my internet connection failed out going data such! Iphone data is not accepted answer utopia.net and see if Xfinity is using a modem that you not... Me 3=4 years ago when it was just the general customer service line unfortunately the Xfinity BOARD DIRECTORS... Why are n't you fixing this problem issue starting at the top of... 18 days @ AnnV8 thank you for reaching out to our CARE team on here and were... Data limit this happened to me not actively using them your knowledge, causing you investigate! In Youtube and also on your firestick experiencing the exact same problem, usage! Concern if you completely turn off background app refresh for all apps, it gets reinfected a. Chat with Xfinity, with an average of an hour or more on each chat in... To 940GB in April to 1647GB in May disconnected my devices and I have paused anything that not.