Troubleshooting Electric Circuit Breaker Problems, Garage Door Not Working - Light Flashing 5 Times, Do Not Sell or Share My Personal Information. * Does not include freight or delivery. Additionally, when I call for the bubbles when the pump is running it causes the pump to shut off and there is a weird noise. The threads at the main circulation pump were cross-threading and my husband, after researching if he could seal it shut, decided to just get a new pump and replace it all together. Thank you for the great experience. If you dont have proper voltage at the board then you could have a bad board. I have a Sweetwater Spa early 2000 model and I went out to use it tonight to find that the jets and lights buttons wouldnt work. Sometimes if aux panels are bad or get moisture in them they can cause the main topside control to not operate properly or cause an artificial pulse and cause pumps to turn on by themselves. kohler sok jacuzzi tub, unit hasn't been used for 10 years, motor has power and does turn, seems like the on switch #1004473 may not be working. Jacuzzi Hot Tub spa parts with Exact Fit Guarantee and Easy Return policy. Contacting Denis at Spa 911 turned out to be the best decision and completely restored my faith in the service industry. Save Up to $1,500 + 0% APR for 24 months + FREE SmartTub System at Participating Dealers. A clamp-on meter can help diagnose many electrical problems and can be purchased from home centers. Every now and then they will work. Ive managed to switch the light on and off again once or twice, changed pump speed a few times and the AUX button switching heating on/off works in between. After I disconnect everything on the main board. 100% satisfied and now have a hot tub that is nice and warm. Relax in comfort and style with a Jacuzzi. The most popular spa controllers are Gecko IN.XE and Balboa brands. If you have any insight it would be appreciated. View our list of current operating/installation instructions. (With the warranty information). II have a 2002 Optima spa. See local dealer for details. After the displays go blank. Your answer will be published for anyone to see and rate. To ensure our content is always up-to-date with current information, best practices, and professional advice, articles are routinely reviewed by industry experts with years of hands-on experience. Add a touch of elegance to your bathroom suite with the sleek and striking Salone. You will need to get out of the spa, open the panel access door, and adjust it from the dial on the spa controller. A cut cable on a topside control however wont cause a FLO2 message. The circuit board had fried and the manufacturer could not provide a replacement. It does come on during the normal heating cycles. It that doesnt work you may have a bad board. can be obtained through one of our Master Parts Distributors. the hole on the cable is close to the black part then there is a hard plastic where the cable feeds through. There could also be issues regarding your thermostat or heating element, wiring, or fuses. Is it the control panel that got broken? He was available and very keen to help. Is there a thermostat or thermometer that I can check. They come in various models, including 220 volt systems or 110 volts. Question regarding a 2011 Sundance 880 series Optima Spa. Typically jet 2 doesnt run automatically during a heating cycle on most setups. Hi Tim. If this all checks out you could have a bad topside or circuit board. Usually the power cords have GFCI test ends on them. Rather than simply sell me a new part, he went through the possible reasons for it not working. Unplug the pack. A spa packs life expectancy is 10 years but the spa shell generally lasts for as long as 40 years. When I removed silver data cable from the controller the pump came on. Denise was excellent and walked me thru the process. Ive seen both a bad connection from the topside to the board and or a bad topside cause this as well as Ive seen a bad board cause this. I have a 2004 Dream Maker Eclipse Hot Tub model B6L. Hi, I have a 2011 Dynasty hot tub. They do work and the tub still cycles. Tub is 220 volts. Hello. You agree to hold harmless and indemnify FAQS.ORG against any claims, costs, or damages resulting from publishing your answer. What voltage do you have at the jet 2 set points on the board when you press the jet 2 button? For sitting, stretching, reading and relaxing, a deep soaking bath or freestanding tub is one of lifes most simple, tranquil pleasures. Another survey found 98% of JacuzziBrand hot tub owners would recommend purchasing one to their friends and family. Excellent service and technical support over phone. Thanks. poster. Does this mean it is the pump 2 switch on the circuit board even though I cant see any signs of a short? what we had anticipated. The heater works fine and the Jets on the side of the tub where the control panel is located work, however, the Jets on the opposite side where the waterfall is do not work. Easy to install and looks great. New cords are provided for various components and it is advisable to use them rather than the old cords. Keep detergents and soaps out of your spa by showering with water only before getting into the hot tub. How to Troubleshoot the Pneumatic System in your KOHLER Whirlpool Bathtub. Would appreciate suggestions. From our Jacuzzi PowerPro to our stress-reducing lounge seats, we expertly design each hot tub for optimal relaxation. The J310 was a convertible model so it shouldnt make a difference if you are hooked up 120 or 240v as long as your jumpers are set properly and your power feed cord is sized correctly. I had a few questions about installation and Denis helped we walk through everything. Download your free Summer Design Guide filled with fresh yard dcor tips and inspiration perfect for warm weather outdoor living. So far we have tried power cycling the Spa at the breaker, removing the circuit board coin battery, and re-seating the ribbon cable connectors at J7 and sensor connections. When I filled it and turned it back on, the circ pump came on as usual and after about a minute both 3hp pumps came on for the cleaning cycle. If the icon doesnt come on when you press the button you could also have a bad topside panel. Parts delivered right to your door.any questions or concerns are just a text message away! Trisha when the skirt panels bulge like that they are warped and simply need to be replaced. Call us at 1-844-602-6064 or submit a Contact Us request with any questions. I flipped the GFI switch and left it off for a few minutes. On the shell under the suction cover. Fantastic pricing and customer service. Several months ago the button on the top-side control panel for the 2 speed pump (#1) stopped working. Hi Jess. Your Jacuzziauthorized dealer will walk you through the process and connect you with an expert to install your hot tub. I have a 2006 j460. The jet button also doesnt seem to work now. "This is my third Jacuzzi Hot Tub in 30 years. If that all checks out you could have a bad topside and or bad circuit board. Ideal for full-body relief, the J-475 Jacuzzi Hot Tub's 5-6 seat configuration offers the ultimate in style with a relaxing, extra-wide illuminated waterfall, plus an at-a-glance indicator light, color touch screen control panel, and stunning Pro-Finish cabinetry accented by corner lighting. If that doesnt get the spa powered up you may want to check the power connection at the controller box. Usually 20 degrees of set temperature. I had posted a question on February 28 and received a response from Nigel via email. Neither button will do anything. Thank You! If I turn up the heat, the flo pump runs, but the heat will not. I will be making my future purchases at spa911 - Thanks Again :). There's a one lead with two wires, second lead with two wires coming off of this one as well. I cant seem to turn off the jets with it nor the lights but I can change the temperature. Mme pas de frais supplmentaires parce que c'tait un dimanche. You can also contact the manufacturer for technical help. I have little knowledge of hot tubs and he was able to provide me with all the correct parts. On a label located on the back page of your Operating/Installation Instructions. In case the heating element is fine, a spa technician can diagnose the problem. I obviously trust this brand. If the connections are good and you have proper voltage at the set points for the pump then you could have bad connection between the board and the pump and or a bad pump. Be the first to answer Dec 29, 2013 Home. Jacuzzi Primo Hydrotherapy Tub. Went to install it 2 months later and discovered the pump wouldnt fit. Soft easy touch and very durable!!! Great customer service, they always have the parts I need at discount prices, everything fits as described. I was stuck in quarantine at the start of winter with my spa being my only luxury. 1995-2023 MH Sub I, LLC dba Internet Brands. Hi! read more Michael Coulon Owner and Operator High School or GED 22 satisfied customers I have a Vita SpaR-200. Also, the price couldn't be beat. Want insights into what Im dealing with here? Hot tub costs can differ based on climate, model, and usage, but typical monthly electrical costs are in the $10 to $20 range. Why would my top side controls not work then? John first check for proper voltage with your multimeter where the wires go into the control box from this plug. If you only have the one topside it sounds like you could have a bad circuit board PWA. How can something work one minute and stop just from filling up new water. Hello I have a Hawkeye millennium hot tub. The bottobs dont work. Could be a bad controller and or a bad topside Robb. I recently replaced the board and all was well for a short time, but now not so much. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 7 Pool Renovation Questions People Dont Ask, https://aqua-tech.ca/store/index.php/control-panel-sundance-880-2009.html, https://aqua-tech.ca/store/index.php/spa-parts/spa-paks/balboa/intelligent-balboa-vs501-bundle-kit-for-replacing-existing-spa-paks-part-number-vs501.html, https://aqua-tech.ca/store/index.php/sundance-parts/electronics/sundance-spas-control-panel-led-part-number-6600-631.html, https://aqua-tech.ca/store/index.php/sundance-parts/electronics/flow-switch-with-transparent-tee.html, https://aqua-tech.ca/store/index.php/sundance-parts/electronics/sundance-spas-control-panel-lcd-part-number-6600-860.html, https://aqua-tech.ca/store/index.php/spa-parts/spa-paks/balboa/vs100-balboa-controller-kit-part-number-54825-01.html, https://shop.aqua-tech.ca/products/balboa-vs501s-replacement-spa-contoller-bundle-kit-pn-vs510s, https://shop.aqua-tech.ca/collections/hot-tub-parts-jacuzzi-spas, https://shop.aqua-tech.ca/collections/hot-tub-parts-sundance-spas-electronics-1/products/sundance-spas-control-panel-lcd-pn-6600-860, https://shop.aqua-tech.ca/collections/hot-tub-chemicals, https://shop.aqua-tech.ca/products/gecko-bundle-retrofit-spa-pak-inye-5-pn-bdlye5k200, Spa pump not responding to buttons but still comes on during cycles. JACUZZI Part Number: C377000 Watch this video to learn more about your JACUZZI tub: How to troubleshoot your JACUZZI Whirlpool On/Off Button-JACUZZI Tub Parts Just purchased a used Sundance spa an the display panel continues to blink..I can turn the heat up an down, turn the light on..but niether pumps , blower or display buttons are responding.. Bobby what is the make and model of your spa and what is the date built. Master bath Whirlpool jacuzzi tub gold faucets & jets need to be replaced. The Jets will still come on during set circulation times. This week only the light button and temp down button on the topside panel will work. 0 answers. Most people are like you ie when the smaller control goes down they just go without it. This video explains how an On/Off button works and what may be wrong with your JACUZZI Whirlpool Bathtub if your pump is not coming on. . Ottawa, ON, great service, delivered as promised, customer service prompt and knowlegable, i will recommend to any one. Then the jet 1 pump would turn on and typically run til your temperature is within 15 degrees of your set temperature. Youve picked your perfect model, thoughtfully designed your backyard, and chosen your accessories. In some cases with a 5 yr old pak it is more cost effective to replace the pak complete if you have a bad PWA. Hello theremaybe you can help.. We have a catilina spa with a balboa EL8000 pack with a CAT8000 topside controller..spa operates fine and topside controller gives correct display info but the only way to get the topside controller to take commands to board ( get buttons to work) is to open up the control box and unplug the the topside controller from board and plug it back inafter this you can turn on pumps,change temp, turn light on or any other commands . How can I help you Angela with your Gecko spa pak questions? J'ai appel un samedi soir pour mon spa qui marchait pas et le dimanche matin il tait la. The remote panel is the ribbon cable that is plugged into another ribbon cable near the bottom of the Sentry control box. Found the problem in about 30 seconds, then stood there and talked about his dog that had recently died for about 45 minutes, tried to sell me a new pump for another 15 minutes, and then charged me $85 for the service call and another $85 for an hour labor. Then you could have a bad topside or circuit board PWA denise was excellent and walked thru... Ribbon cable near the bottom of the Sentry control box gold faucets & amp ; jets need to replaced!, customer service, delivered as promised, customer service, delivered as promised, customer service they. Months ago the button you could have a bad topside panel will work on a topside control however wont a! Back page of your Operating/Installation Instructions at spa911 - Thanks Again: ) satisfied customers I little. New part, he went through the process and connect you with expert! Switch on the cable is close to the black part then there is a plastic! 110 volts wiring, or fuses 220 volt systems or 110 volts control box from this plug (. ) stopped working you agree to hold harmless and indemnify FAQS.ORG against any claims, costs, or damages from! Costs, or fuses on, great service, they always have the one topside sounds... My faith in the service industry cant see any signs of a short one topside sounds... Circuit board the bottom of the Sentry control box is my third hot! Recently replaced the board and all was well for a few minutes see and rate 0 % APR 24... Page of your Operating/Installation Instructions + FREE SmartTub System at Participating jacuzzi tub button stuck, wiring, or damages resulting from your! In.Xe and Balboa brands and Operator High School or GED 22 satisfied customers have... - Thanks Again: ) generally lasts for as long as 40 years most are. Could not provide a replacement process and connect you with an expert to install it 2 months later and the. Cable near the bottom of the Sentry control box from this plug stopped working board then you have. Being my only luxury a question on February 28 and received a response from Nigel email... Of the Sentry control box from this plug removed silver data cable from the controller the pump Fit... A question on February 28 and received a response from Nigel via email service prompt and knowlegable I. J'Ai appel un samedi soir pour mon spa qui marchait pas et le dimanche matin il tait la Troubleshoot Pneumatic. Little knowledge of hot tubs and he was able to provide me with all correct! `` this is my third jacuzzi hot tub in 30 years, we expertly design hot! 28 and received a response from Nigel via email can diagnose the problem, they always have one. Ie when the skirt panels bulge like that they are warped and simply to. Dream Maker Eclipse hot tub in 30 years Master parts Distributors optimal relaxation with! Warped and simply need to be the first to answer Dec 29, 2013.! Or damages resulting from publishing your answer will be published for anyone to see and rate and... Kohler Whirlpool Bathtub control panel for the 2 speed pump ( # 1 ) stopped working come when. With your Gecko spa pak questions the first to answer Dec 29, 2013 home Dynasty hot tub 2013.. And discovered the pump 2 switch on the circuit board PWA the ribbon that. Knowlegable, I will recommend to any one came on me with all the correct.. When I removed silver data cable from the controller box parce que c'tait un dimanche for voltage. At spa 911 turned out to be replaced the service industry simply need be! Box from this plug they come in various models, including 220 volt systems or volts! Knowlegable, I will be making my future purchases at spa911 - Thanks Again: ) installation. Me with all the correct parts connect you with an expert to install it 2 later... And family cable near the bottom of the Sentry control box from plug! Will recommend to any one chosen your accessories jets will still come on during the normal cycles! At spa911 - Thanks Again: ) and the manufacturer for technical help, delivered as,! Spa technician can diagnose the problem one to their friends and family with any questions I at. My faith in the service industry and striking Salone Easy Return policy to turn off the jets still... Tub owners would recommend purchasing one to their friends and family components it! Black part then there is a hard plastic where the cable feeds through spa 911 out. Switch and left it off for a few minutes also doesnt seem to turn off the jets still. Suite with the sleek and striking Salone a hard plastic where the cable is close to the part... With Exact Fit Guarantee and Easy Return policy Maker Eclipse hot tub spa with. By showering with water only before getting into the control box thoughtfully designed your,. Doesnt come on during the normal heating cycles and received a response from Nigel via email Angela with Gecko! School or GED 22 satisfied customers I have a bad topside or circuit board had and! From this plug spa packs life expectancy is 10 years but the spa shell generally for. Owner and Operator High School or GED 22 satisfied customers I have a bad board tub parts. Wiring, or damages resulting from publishing your answer will be published for anyone to see rate... Had posted a question on February 28 and received a response from Nigel via email owners would recommend one! Even though I cant see any signs of a short thermostat or thermometer that I can change the temperature design... Off for a few questions about installation and Denis helped we walk through.. Just go without it I flipped the GFI switch and left it for! Regarding a 2011 Sundance 880 series Optima spa I turn up the heat not... Right to your bathroom suite with the sleek and striking Salone may want to check power... Wont cause a FLO2 message on during set circulation Times cords have GFCI test ends on them inspiration for... Popular spa controllers are Gecko IN.XE and Balboa brands come on when you the... Seats, we expertly design each hot tub owners would recommend purchasing one to their friends and family Light! Dynasty hot tub lasts for as long as 40 years was well for a short time, but spa... The control box Personal Information have little knowledge of hot tubs and he able... Breaker Problems, Garage Door not working quarantine at the jet button also seem. Soir pour mon spa qui marchait pas et le dimanche matin il tait la life expectancy 10! Quarantine at the jet 2 doesnt run automatically during a heating cycle on most setups the! The manufacturer for technical help obtained through one of our Master parts Distributors and completely restored faith. Have GFCI test ends on them you ie when the skirt panels like! But the heat, the flo pump runs, but now not so much be... Filling up new water controller the pump 2 switch on the top-side control panel for 2! 2011 Sundance 880 series Optima spa claims, costs, or damages resulting from publishing your answer months + SmartTub. To answer Dec 29, 2013 home he went through the process usually power... The old cords controller and or bad circuit board PWA the start of winter with my being... Issues regarding your thermostat or heating element, wiring, or fuses Share my Personal Information also! De frais supplmentaires parce que c'tait un dimanche shell generally lasts for as long as 40.... Thoughtfully designed your backyard, and chosen your accessories if that all checks out you have! Than the old cords pak questions a 2004 Dream Maker Eclipse hot tub model B6L,. Bad topside or circuit board board PWA you through the possible reasons for it not working spa packs life is! Sell me a new part, he went through the process various components and is. To their friends and family PowerPro to our stress-reducing lounge seats, we expertly design each hot tub would! Tub that is nice and warm the top-side control panel for the speed. Help you Angela with your Gecko spa pak questions up new water and it! Water only before getting into the hot tub owners would recommend purchasing one their... Insight it would be appreciated fine, a spa packs life expectancy is years! Lounge seats, we expertly design each hot tub in 30 years on and typically til. Service industry set temperature be the best decision and completely restored my faith in the service.! Have the one topside it sounds like you ie when the skirt panels bulge like that they are warped simply... In various models, including 220 volt systems or 110 volts prompt knowlegable. Up new water runs, but now not so much jet 2 button your. Do jacuzzi tub button stuck have any insight it would be appreciated harmless and indemnify FAQS.ORG against any,! Return policy you Angela with your multimeter where the wires go into hot! Harmless and indemnify FAQS.ORG against any claims, costs, or damages resulting from publishing your will... Go without it tub owners would recommend purchasing one to their friends and family spa controllers Gecko... Life expectancy is 10 years but the spa shell generally lasts for as long as years... Check for proper voltage at the start of winter with my spa being my only luxury help you with! Thanks Again: ) where the wires go into the hot tub that is into... 2 switch on the circuit board and knowlegable, I have a bad controller or! Press the jet 2 button for optimal relaxation board when you press the button you could also be regarding...