Their customer service is a bad joke. How do I report my GO2bank debit card lost or stolen? Provide your card number or SSN. Lake Arrowhead, CA, Jennifer McKinney And on top of that, I get direct deposits two days before anyone else I work with, just because I'm a GoBank customer. It is important to note that GoBank assets are protected by the Federal Deposit Insurance Corporation (FDIC), which means your money is just as safe as it would be in a normal bank. This has. Void where prohibited. Never thought there would come a day in America this would happen again. So I went and called go bank and they said well we dont see anything you can file a dispute. They claim your account can never be overdrawn, what they mean is your account cannot be overdrawn by you, but they can overdraw your account and will every month for your monthly fee. Im shocked with the fact that theyre still up and running. Mobile number verification, email address verification and mobile app are required to access all features. To open an account, purchase a starter kit for $2.95 at a Walmart store, deposit $20 (the minimum opening deposit), and then follow the instructions in the kit to complete set up. I asked to be transferred to someone else and she disconnected me. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. Related Email Questions Don't remember password for go2bank.com don't have phone or Don't remember password ***** go2bank.com don't have phone or number read more Shawn IT Analyst / Consultant Masters in Information Syst. They just kept repeating themselves as I was begging them to help me find a way to get that money because I was going to either end up in the hospital or die without my medication But they literally did not care! Groundwater wells in our service territories, Miles of sustainable pipeline in our service territories, Information for Used the account for several months without problems. Go2bank is the worst! And that I will continue to be charged the monthly fee until the balance is paid and my account have a zero balance. These guys have taken $15 dollar overdrawn fees from me. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. She's been without a check for 2 months. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. I think it was this: 888-288-1843. Had a lady that could barely speak English laugh out loud and tell me her self that Im not getting my money. Must be a legal permanent resident of the 50 US or DC (excl VT, PR & US Territories and Possessions) & 18 or older to enter. I was leary at first because the bank is digital not a physical place I could go visit. Expiration date. Reps apparently do not read email. Damaris Santiago To everyone trying to get to your funds after account being locked.. And needing to verify identity.. Go to Facebook Search GoBank use messager to message them.. Oklahoma City, OK, Brenda Leavy services that, when utilized, may impact its score on BestCompany.com. GO2bank is a good option if youre looking for a digital banking solution. no call back. Bonus. What the customer service said (she was barely understandable and the connection was terrible) that every time I make a purchase online it will be denied the first time. However, with GoBank, I'd get paid on 4th, giving me plenty of time to pay the bill online or in-person. The single downside (the only thing that lead me to give a 9 instead of a 10) to the account so far (and I'm hoping GoBank will fix this in the future) is that mobile check deposits take a week to post. Companies can ask for reviews via automatic invitations. The lady service rep told me that the charge was proper because my June direct deposit was received on the 22nd and by the 19th, the end of the monthly cycle. This is ridiculous.I want all my money back from these CROOKS!!! What's going on with there calculations, I'm not touching that $49. Also, there is no notification when the payment recipient cashes the check. You can use the card anywhere Visa debit is accepted in the U.S. With GO2bank, you can also: GO2bank provides mobile banking services with no monthly fee as long as you've received funds via direct deposit in the previous statement period. You can also get early access to direct deposit funds and build credit with a secured credit card. I'll never do business with them ever again & I'm out more than $500 & an investigation was never done (they simply rejected my report/claim). I then tried to log in but wouldn't accept my password. Thanks in advance for your patience. Golden State Water Company takes great pride in providing you with professional, courteous and prompt service. Monday - Friday 8:00 a.m. - 5:30 p.m. Saturday 9:00 a.m. - 1:00 . So now I had to cancel my card. Terrible terrible bank. GO2bank offers checking accounts with debit cards, savings accounts, secured credit cards, overdraft protection, a nationwide ATM network, online bill pay, cash back on gift card purchases and credit building. When they withdrew 2,000 in increments of 4 $500 hundred dollars was sent to different people according to Go Bank. You call in, answer don't questions and they will fix it ASAP. Lubbock, TX, Alnesha Brown They told me have company refund my money. 16 digit card number. As soon as direct deposit hit. Tewksbury, MA, Vidocity Media Sign up to receive our free weekly newsletter. The worst unethical company ever. im going to get a lawyer also an call seven can help. Definitely the new GOAT. I contacted GoBank by phone to correct the charge. Date of birth.. They usually are just supposed to set the card off and send you a new one, but they went to extreme and shut the whole account off and then on top of that locked me out of it. Called the corporate number as well, 866-652-4611, and was connected to someone who was able to verify that the account was flagged/closed. Continue reading for pros and cons of this online bank, as well as GoBank reviews from real customers. Start a chat now. Sometimes it takes a little bit to settle. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. This account was created for my UberEats delivery driver account , so I can get paid faster & easier. I had to insist on speaking with a supervisor and was told they would give me a $60 credit to bring my account to the undisputed -$13 and they would send this issue to their tech department. Saint Paul, MN, bigmiker Just seems like a bunch of scammers. I waited 3 months to get approved for the CA COVID 19 Rent Relief program to accept my application and approve my payment. When talking to a customer service agent they said that the transaction was done after they reopened my account. Some customers have found that their accounts were selected to close for no legitimate reason. Ive asked them repeatedly to unblock my account so I can get my money or send me my money and they refused. Last night my card was froze even though I said the charge was not fraud. So now Im pissed off. Its location on this page may change next time you visit. Ive been lied to over and over. Provo, UT, Robert Edward Downside: More fees than usual for a neobank.. This is another card you can load for free at any Walmart. Having this info ready will help speed up the process: Your name and card number. I requested my account to be closed after MULTIPLE issues not being able to access my account and mysterious "charges" added manually during the times I was unable to access my account, and then they had overdrawn my account $17 and some change for the monthly fee. Please do so before you load thousands of dollars on prepaid card that you haven't taking time to read instructions on or reviews. Where is the advantage of GoBank? I followed the rules exactly and I had a friend open an account and now they say that because I didn't have a direct deposit within 45 days of ME opening an account, that I do not qualify. We sent our IDs immediately, and they unblocked my husband's account, but closed mine. Contact GO2 INTERNATIONAL, based in California, is the manufacturer of GO2, a unique and safe two component chlorine dioxide system for superior results in water treatment. NO PURCHASE NECESSARY. Austin, TX, Cody Take See. Also once gobank customer service created me a case number they never offer to give me my case number, and the representative I spoke with never offered to give me her name. FDIC need to take their name off this Cricket bank. If you decide to call us, try our automated telephone banking service for balance, deposit, or transaction information. Us mail does not come to my home address. Any other cash supplementation will have a charge. I am 2,000 less because of this Bank. That costs on average about $ 12.00 per check. I spoke to a representative at 8:21 pm and he stated that he did not receive the email with my verification but in the system they actually opened the account at 8pm. They have stated that they won't open any cards or accounts with me in the future. Roswell, GA, Peter Jaeckle This is the worst bank I have ever experienced. With a different bank, I'd be biting my nails about the fact that, for example, a bill was due on the 5th, but I didn't get paid until the 6th. Ive even had to dispute my own money and pay for certified mail because they claimed they didnt know what happened to my money and then when they finally added my funds back to my account I had 20 EMPLOYEES ALL tell me a different reason on why I couldnt access my funds! You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard, call us at (888) 288-1843. They held my daughter's disability check. Raymore, MO, 1 year ago They give you wrong gift card numbers then tell you to take it up with the merchant. I have enough of this bank. Your Service Area. identified as such in the Company Details section of their profile. I will be closing my account. The account is either always locked or blocked. Some complaints include misallocated funds, misuse of the card or stolen card numbers, and intended funds that were never completed. I can pay all my bills from the app. I cant say enough BAD things about GO2Bank. 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