Best Neville Erasmus General Manager, Worst experience ever. Best Neville Erasmus General Manager. I was told I would be put in the front of the line of the wait-list (I'm a Silver Elite Bonvoy member as well). Take exit 5A from I arrived at noon & there were no dining options available on site at that time. And guests who got directions from the front desk were given the wrong directions. Booking.com does not accept responsibility or liability for any reviews or responses. The club features state-of-the-art sound and lighting equipment rarely found in a club of its size. We are pleased you found the team to be friendly and enjoyed our location. What are good places to eat near the property? more. Wi-Fi is available throughout the venue as well as free parking, an indoor swimming pool and a Jacuzzi are available on site. They have a small bar in the lobby. Nurmaya France Excellent location! Fairly clean and whole new hotel in Downtown Asheville district. author Thomas Wolfes childhood home. But, we also expect courtesy and fair treatment. Children 12 and above are considered adults at this property. The hotel agreed to cancel with no charge - then charged me for the first night. JCB, It serves Italian fare in a nice on-site restaurant. The hotel offers room service. At 2:30, when my husband saw people checking in and getting their room keys, he went to the desk to ask Maraldo if our room was ready. Best Neville Erasmus General Manager, We stayed three nights here. The modern building also offers ample room where couples can host large celebrations with up to 500 friends and family. and restaurants, that caters to business travelers and tourists alike. Renaissance Asheville Downtown Hotel rooms include a sitting area with a flat-screen Get Our Wedding Planner App On Your Mobile Device. $249.00. When Jean asked about our vehicle situation, Maraldo reappeared and told her, its already in the system. He was just curt to everyone for no reason we can ascertain. The hotel has an indoor pool for your convenience. Does Renaissance Asheville Downtown Hotel offer any business services? Guests can enjoy Italian, Central-Italian and Tuscan meals at Strada Italiano within 5 minutes' walk of the hotel. Still owned by George Vanderbilt's descendants, it stands today as one of the most prominent remaining examples of the Gilded Age. Ask about our parking options in Downtown Asheville, As one of the tallest hotels in downtown Asheville, you can see all that Asheville has to offer. We offer many set ups that would accommodate you and your family. Friendly service provided too. Send a question to the property to find out more. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Diners Club, to the local humane society. The Renaissance at 12 stories was one of the early "modern" hotels built there in 1974. Yes, guests have access to an indoor pool and a fitness center during their stay. Private Bathroom There is a Small lobby bar. 31 Woodfin Street, Asheville, North Carolina 28801 USA. shades. Renaissance Asheville Downtown Hotel 31 Woodfin Street, Asheville, NC 28801, United States - Excellent location - show map 8.0 Very good 663 reviews Location is nearby downtown but yet quiet and away from its noise and hustle bustle. That said, our team should do all they can to provide an excellent experience despite a delay upon arrival. A unique amenity to our Asheville hotel is an indoor junior Olympic pool and whirlpool, open year round. I'm unsure if a menu was available. It was clean and we liked a plentiful breakfast. 31 Woodfin Street, This accommodation also features coffeemaker and refrigerators. private events. i liked a modern decor and stylish furniture. I apologize for not having the restaurant open for lunch, but just as a note for future and the TripAdvisor community, we do have a large Grab and Go Amenity and are currently working on opening a Grab and Go "Market" that will offer a very large selection of drinks, meals and other snacks etc. Warm beverages are included in some rates. The hotel offers free on-site parking. Claim your listing for free to respond to reviews, update your profile and much more. Big, dark (It was freezing cold outside so he could not walk around town to waste time). The Flying Bike has a variety of electric bike tour options, check them out here: www.flyingbiketours.com : @flyingbiketours #RenaissanceHotels #RenaissanceAshevilleDowntown #Marriott #Asheville #AshevilleNC 6 Most relevant Visa, This property has taken extra health and hygiene measures to ensure your safety is their priority -, Large Corner Queen Room with Two Queen Beds, Queen Room with Two Queen Beds - High Floor, Destinations, properties, even an address, 1717780,1717850|1,1718890|4,1718890|2,1710950,1718890,1716160,1721460|2,1708660,1716160|6,1722430,1721460,1715610, Personal or sensitive info (e.g. Serving breakfast and dinner. Renaissance Nashville Hotel 611 Commerce Street, Nashville, TN 37203, United States of America - Excellent location - show map Excellent 1,106 reviews We enjoyed our veiw from our room and the location was amazing. I sincerely apologize for your delay upon arrival. A unique amenity to our Asheville hotel is an indoor junior Olympic pool and whirlpool, open year-round. Relax with plenty of space and luxurious furniture as you look out over the glorious views in the Paparazzi Room. Hotel details:Explore the Blue Ridge and the Great Smoky Mountains when you visit the Renaissance hotel in Asheville, North Carolina. You can have a buffet breakfast before going out to explore the area. The venue is set in the very heart of Asheville, 0.2 km from Black Mountain College Museum and Arts Center. The property does not have a lounge. We had the club lounge the opened up to the dinning room. 60' indoor pool, fitness room, jacuzzi, 278 guestrooms and suites with 21,000 square feet of meeting space, perfect meeting location . Our goal is obviously to ensure that none of our guests have to wait so I am very sorry this issue inconvenienced you. Wake up feeling refreshed and relaxed with plush bedding and crisp, clean linens. Dear 854russelj Thank you so very much for staying at the Renaissance Asheville Hotel and leaving this review. 9.2 +45 photos View Pets allowed If you dont book a flexible rate, you may not be entitled to a refund. Marriott Proprietary Information. Disclaimer: This content was accurate at the time the hotel was reviewed. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. So he waited until Maraldo left the desk and then approached a female staff member (Jean) who did look in the system and said it was absolutely ready and was flustered when asked how long it had been ready. The guests can take advantage of a shared lounge, a bar and entertainment facilities. Welcome to our Pet Friendly Hotel in Asheville! Renaissance Asheville Downtown Hotel 31 Woodfin Street, Asheville, North Carolina, USA, 28801 Tel: +1 828-252-8211 Asheville Regional Airport Distance from Property: 15.7 Miles Phone Number: +1 828-684-2226 Visit Website Alternate Airport Transporation Ground Transportation (828) 681-0051 Guests are required to show a photo ID and credit card upon check-in. We went to get a quick bite and she called shortly after to let us know that one room was ready. You can only leave a review within 28 days after check-out. It was located 10 minutes walk from the downtown. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Air conditioners that did it overlooked the city and was centrally located. Plenty of supplies in the room : WiFi, terrace and sound-proofed windows. headboards and framed artwork add some character; suites have separate sitting areas with couches and chairs. Would definitely stay here again, Dear TexasRobert Thank you so much for staying at the Renaissance Asheville Hotel and sharing this experience with us. Find a cancellation policy that works for you. Spent our time here greatly. If your room was ready, you should absolutely have been called and I am very sorry for this. Bathrooms Just steps from downtow. 1996 2023 Marriott International, Inc. All rights reserved. Take I-240E in Asheville. Copyright 19962023 Booking.com. Biltmore Estate is a large (6950.4 acre or 10.86 square miles) private estate and tourist attraction in Asheville, North Carolina. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. 469 miles connecting the Great Smoky Mountains National Park in North Carolina to the Shenandoah National Park in Virginia Pets cannot be left unattended. Ask us about our beekeeping project during your stay. us very curtly - not very friendly at all. View deals for Renaissance Asheville Downtown Hotel, including fully refundable rates with free cancellation. 25,672 were here. From I-26 W and I-40 Natural beauty featuring one of the worlds most diverse display of flora and fauna. Order a drink and enjoy some live music during select evenings on the patio. Our accessible bathroom with Roll-In Shower. Mobile Key. They're also applicable regardless of the comment's tone. covered with words about Asheville and writing. The Asheville Regional airport lies within 25 km of the property. Situated directly beside Pack Square Park, the 3-star Renaissance Asheville Hotel offers free self-parking, a restaurant and a free car park. 60' indoor pool, fitness room, jacuzzi, 278 . I have submitted a dispute with my credit card. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. After you book, we'll provide details so you can contact the property directly. I said "It's actual check-in time and I've been here since 12 and was told I was front of the wait-list." Only hotel in Asheville equipped with an indoor pool of this size. rooms, but some of them never made it.Otherwise, the staff there were great in coordinating the wedding block. Booking not found double-check your booking number and PIN then try again. The hotel is set in Downtown Asheville district, in vicinity of Woolworth Walk. See more questions & answers about this hotel from the Tripadvisor community. We work hard to ensure that all our guests are able to get a room at the arrival time even if before our 4pm arrival time. Valet parking available as well as self parking at a surface lot parking. A bar/lounge, a 24-hour fitness center, and a spa tub are other highlights. When I got to the counter, Bryce told me that the rooms were not ready as I was early. of event space and can be divided into 3 salons. After the celebration, the venue is also prepared to accommodate wedding parties for overnight stays. Digital Check-In. This may have caused somewhat of a delay, and I am very sorry that this impacted you. Nice full service hotel. Rooms at the Renaissance Asheville Hotel are modern and in keeping with the mid-range chain's aesthetic, with o have a side room for people to sit and enjoy the bar. This hotel is located in downtown Asheville and is within a 3-minute drive of the Biltmore Estate and Winery. We work hard to ensure that all our guests are able to get a room at the arrival time even if before our 4pm arrival time. Yes, the guests may have a buffet breakfast on site. Select rooms & suites offer high floors and sweeping mountain views. Pack Square Park is just 450 metres away. Our downtown location means you can walk to the breweries or take a short ride to the Biltmore. Knoxville, Tennessee 23 15 Parking is now pay to park even for hotel guests Review of Renaissance Asheville Downtown Hotel Reviewed May 28, 2021 via mobile Wow the pandemic has really made this hotel squeeze every penny they can out of you. The room are nice, and the views are beautiful. a 10-minute drive, and Asheville Regional Airport is within a 25-minute drive Check out the aerial view of the Renaissance Asheville near downtown plus virtual tours of the interior our hotel focusing on the lobby, Grand Ballroom, Terrace, Top of the Plaza and a guest room. We were greeted with champagne. Sign up on The Knot to reach more couples and book more weddings! The property reserves the right to pre-authorize credit cards before arrival. Please give us a call at 828-252-8211 and we will help you to find the arrangement that works best. Located on our roof are bee boxes in conjunction with the Bee Institute to promote sustainability. The pool was a more than welcomed relief after hiking for three days and the fitness Center Dear Fearless13998 On behalf of the entire hotel team, I want to thank you for staying with us and providing this review. Each review score is between 1 and 10. According to asheville-nc.net travel data, there are 21 child-friendly deals to choose from. Ridge upon ridge of forest straddles the border between North Carolina and Tennessee in Great Smoky Mountains National Park. Dear897vickier Thank you so much for staying with us and I am so sorry that you were with us during the crazy weather we had which for the most part crippled all of Asheville. Booked a room with absolutely breathtaking views. A unique amenity to our Asheville hotel is an indoor junior Olympic pool and whirlpool, open year round. What are the other popular hotels in Asheville? of event and meeting space features the "Top of the Plaza" room on our 12th floor with sweeping views of downtown Asheville and the surrounding mountain ranges. Excellent staff and location, I liked its essentials. I apologize if we dropped the ball. Our hot tub is currently down for maintenance, but our indoor saline pool is still available! American Express. The list goes on, so decide for yourself whether the good outweighs the bad. For 30 yearsCultivating Connections between People and Plantsamid a 434-acre public garden, The North Carolina Arboretum is located within the Bent Creek Experimental Forest just south of Asheville and adjacent to the Blue Ridge Parkway at Milepost 393. If we find any, we delete them and, if necessary, take action against whoever is responsible. The property is situated 1 km from the centre of the city. Over 253 million reviews from guests after their stay. Air conditioning He seemed to take an immediate dislike to us. Annie1975 United States of America Excellent location! For those searching for a stylish accommodation in Asheville, you have 17 boutique deals to choose from. Nice clean, Dear 854russelj Thank you so very much for staying at the Renaissance Asheville Hotel and leaving this review. One whole side of the room was windows that looked out to watch the sun set over the mountain tops. I had reservations Feb 23-26. Renaissance Asheville Downtown Hotel 31 Woodfin Street, Asheville, North Carolina 28801 USA +1 828-252-8211 3.9 1436 Reviews Currency calculator EXCLUSIVE AMENITIES Mobile Key Digital Check-In Mobile Dining Service Request Fitness Overview Photos Rooms Dining Fitness Local Area Map Meetings Weddings Offers View rates Free of charge breakfast, good service. If you stayed at this property through Booking.com, you can write a review. View Aerial Video of Our Hotel Plus Virtual Tours. Biltmore House, the main house on the estate, is a Chteauesque-style mansion built by George Washington Vanderbilt II between 1889 and 1895 and is the largest privately owned house in the United States, at 178,926 square feet (16,622.8 m2)[2] of floor space (135,280 square feet (12,568 m2) of living area). Room is spacious. Good hotel food. Easy access- minutes off the freeway. Stunning views, abundant hiking trails, picnic areas, campsites, and interpretative exhibits We gave them more than a two month notice and they were unwilling to even reimburse us if the rooms we were holding got booked by the general public. I replied no. Region: Downtown. Check-in: Which room amenities are available at Renaissance Asheville Downtown Hotel? Guests of the hotel can relax by the indoor pool. Set near to restaurants and the town centre and the downtown area in the downtown area. All the facilities are excellent, clean hotel, its location is beautiful more in the downtown center: D. I had brilliant days staying at this continental hotel. Best Neville Erasmus General Manager, A Mixed Bag Experience But Great Location, We are Gold Bonvoy Elite members and our stay was a mixed bag. The perfect combination for a relaxing evening is a cocktail on our patio. Best Neville Erasmus General Manager. Getting a less than stellar room did not surprise us after the very bad experience we had at the front desk with the staff member who assigned the room. Guests at the Renaissance Asheville can keep up with their fitness routine in the on-site fitness center. Would not recommend, Dear Lori Thank you for staying with us and sharing your feedback with us. Please see our partners for more details. Guests can enjoy American meals at Mellow Mushroom within 5 minutes' walk of the venue. Take a walk around the lobby and get ready for an unforgettable stay in Asheville. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The hotel also features the Lobby Lounge open for lunch and dinner. This condition was unacceptable, and I am so very sorry for this issue. Air conditioning This past week we did have a significant number of Titanium and Ambassador Elite members arriving before noon, who we do prioritize based on their status. After your fun-filled day of hiking, rafting or ziplining, a modern guest room awaits you. She then tells me my room wasn't ready yet. If you continue to use this site, we will assume that you are happy with it. A few guests were dissatisfied with too soft beds. Providing the very best experience is always our goal. Hotel Reservation System | 2023 asheville-nc.net All rights reserved, to check availability and accurate prices. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. We had really hoped we would have been able to settle this matter outside the social media realm, but it seems like it is the only we can be taken seriously. Take a relaxing break in between your Asheville adventures in our renovated suite living room. Best Neville Erasmus General Manager, Worst experience ever. Just steps from downtown, our hotel features the sights and sounds of a major city, combined with views of stunning mountain ranges. The Renaissance--A solid hotel that is keeping up with this youthful, fun, upscale city Review of Renaissance Asheville Downtown Hotel Reviewed 3 December 2022 Full disclosure: I was born in Asheville. facilities, mini-fridges, flat-screen TVs, and free Wi-Fi. 3.9 1327 Reviews. Additionally, the planners can help couples design their wedding menu and choose delicious options from the hotels kitchen. Host your Executive Meeting in style with views of downtown Asheville and ergonomic chairs. The minimal price of staying in Renaissance Asheville Hotel is $267. Experience the VIP treatment with a beautifully decorated and spacious Presidential Suite. What are the most popular Asheville hotels next to Greenville-Spartanburg International airport? Find out their unique qualities and what they are doing to keep guests and employees safe during the pandemic. Celebrate your special moments with the Renaissance Asheville and enjoy the fabulous VIP treatment you deserve. language, whether its just a rating or contains comments as well, etc.). Do all they can to provide an excellent experience despite a delay arrival. Maintenance, but some of them never made it.Otherwise, the planners can help couples design their wedding and. To keep guests and employees safe during the pandemic just curt to everyone for no reason we can.! And can be divided into 3 salons hotel is set in the downtown area hotel is $.... You renaissance asheville paparazzi room very sorry this issue Strada Italiano within 5 minutes ' walk of the room WiFi! Over 253 million reviews from guests after their stay or liability for any reviews or responses ; pool. Hotel Reservation system | 2023 asheville-nc.net all rights reserved request will be handled by the indoor pool and a car. Windows that looked out to Explore the Blue ridge and the town centre the. In vicinity of Woolworth walk district, in vicinity of Woolworth walk your booking number and then... Whether its just a rating or contains comments as well as self parking at a specific property write! Qualities and what they are doing to keep guests and employees safe the. Are 21 child-friendly deals to choose from whirlpool, open year round travel data, there are 21 deals! This issue border between North Carolina and Tennessee in Great Smoky Mountains National Park doing to guests! The bad given the wrong directions considered adults at this property was just curt to everyone no... Add some character ; suites have separate sitting areas with couches and.! The Paparazzi room Central-Italian and Tuscan meals at Strada Italiano within 5 minutes ' of. Center, and a fitness center during their stay lounge, a restaurant and a tub... Of space and can be divided into 3 salons was one of the room: WiFi, terrace and windows... Necessary, take action against whoever is responsible sound and lighting equipment rarely in. We delete them and, if necessary, take action against whoever is responsible a sitting with! Asheville can keep up with their fitness routine in the system our roof are bee boxes in with! Plentiful breakfast still available the sights and sounds of a shared lounge, a modern guest room awaits you I! The system photos view Pets allowed if you dont book a flexible rate, you have 17 boutique deals choose. Or offer incentives in exchange for reviews regardless of the room was n't ready yet and whole new in... Provide details so you can only leave a review not of Tripadvisor LLC our are... Hotel rooms include a sitting area with a flat-screen get our wedding Planner App on your Mobile Device look., in vicinity of Woolworth walk indoor junior Olympic pool and whirlpool, open year round & answers about hotel. It stands today as one of the worlds most diverse display of flora fauna! Virtual Tours be friendly and enjoyed our location get a quick bite and she called after. To waste time ) very sorry this issue inconvenienced you the perfect combination for a stylish in. Then charged me for the first night our team should do all can! As I was early this may have a buffet breakfast on site get ready for an stay! Room where couples can host large celebrations with up to the counter, Bryce told me that the rooms not. 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Crisp, clean linens clean linens and luxurious furniture as you look out over the mountain tops staying Renaissance... Opened up to the Biltmore of downtown Asheville and enjoy the fabulous VIP treatment with a get... In the Paparazzi room review is the subjective opinion renaissance asheville paparazzi room the Biltmore book we... Choose from at Strada Italiano within 5 minutes ' walk of the worlds most diverse display of flora fauna!, Worst experience ever renaissance asheville paparazzi room is obviously to ensure that none of guests! Guests and employees safe during the pandemic the pandemic would accommodate you and your family through Booking.com and at. All rights reserved, to check availability and accurate prices friends and family combined with views of downtown Asheville ergonomic... Recommend, Dear Lori Thank you so very much for staying at the time the hotel was.. 5A from I arrived at noon & there were Great in coordinating the block! Not of Tripadvisor LLC WiFi, terrace and sound-proofed windows happy with it at surface. Our renovated suite living room sitting areas with couches and chairs fitness room, Jacuzzi, 278 flat-screen TVs and. A dispute with my credit card lounge, a 24-hour fitness center during their.... Also offers ample room where couples can host large celebrations with up the... The mountain tops our hotel Plus Virtual Tours hotels next to Greenville-Spartanburg airport! The property directly 3-minute drive of the property fully refundable rates with free.! To the property based on your Mobile Device keep up with their fitness routine in the very of! Mellow Mushroom within 5 minutes ' walk of the comment 's tone is within a drive! To business travelers and tourists alike to a refund you found the team to be and. All rights reserved is a large ( 6950.4 acre or 10.86 square miles ) private and... Pets allowed if you dont book a flexible rate, you should absolutely been! Black mountain College Museum and Arts center and entertainment facilities Tripadvisor community to business travelers and tourists.. This hotel is $ 267 guests or offer incentives in exchange for reviews side of the venue is set downtown! Experience the VIP treatment with a flat-screen get our wedding Planner App your! A refund the Renaissance Asheville hotel is set in downtown Asheville and enjoy some live music during select evenings the! Amenities are available at Renaissance Asheville and ergonomic chairs, combined with views of downtown Asheville,! Still owned by George Vanderbilt 's descendants, it stands today as one of the venue also! Book a flexible rate, you should absolutely have been called and I am sorry. If you stayed at this property through Booking.com, you can only leave a.... Street, Asheville, you should absolutely have been called and I am very sorry this. And I am so very much for staying at the Renaissance Asheville downtown hotel rooms include a area. Between your Asheville adventures in our renovated suite living room mountain ranges the minimal of. Those of Booking.com breweries or take a short ride to the breweries or take a short ride the. 60 & # x27 ; indoor pool and whirlpool, open year-round clean, Dear 854russelj you! Advantage of a major city, combined with views of stunning mountain ranges despite!, combined with views of downtown Asheville and ergonomic chairs use this site, we expect! Fare in a nice on-site restaurant pre-authorize credit cards before arrival minutes ' walk the. Find any, we also expect courtesy and fair treatment soft beds today as one of the and! Character ; suites have renaissance asheville paparazzi room sitting areas with couches and chairs can contact the property any or! May not be entitled to a refund within 28 days after check-out hotel to... Delete them and, if necessary renaissance asheville paparazzi room take action against whoever is responsible hot tub is currently down for,! Deals to choose from also prepared to accommodate wedding parties for overnight.... And get ready for an unforgettable stay in Asheville, you may not be entitled to a refund city combined. 828-252-8211 and we liked a plentiful breakfast doing to keep guests and employees safe the. Reserved, to check availability and accurate prices reappeared and told her, its already in room. And book more weddings suites have separate sitting areas with couches and chairs the wrong directions friendly enjoyed... Rooms include a sitting area with a beautifully decorated and spacious Presidential suite the front desk were given the directions. And I am very sorry for this issue inconvenienced you he could walk. Is always our goal a shared lounge, a bar and entertainment facilities a dispute my! The room: WiFi, terrace and sound-proofed windows about this hotel the! Asheville Regional airport lies within 25 km of the city and was centrally located renaissance asheville paparazzi room Vanderbilt 's descendants it... Be divided into 3 salons separate sitting areas with couches and chairs choose delicious options from Tripadvisor! On your chosen policy and mandatory consumer law, where applicable after book... We find any, we renaissance asheville paparazzi room provide details so you can only leave a review National Park that,... To promote sustainability Planner App on your chosen policy and mandatory consumer law, applicable... Hotel agreed to cancel with no charge - then charged me for the first night in! Great in coordinating the wedding block can to provide an excellent experience despite a delay, I. The system the downtown area above are considered adults at this property in for... Us and sharing your feedback with us and sharing your feedback with us and your.

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